SNAP Deputy Director

About the role

Applicants Must Be Permanent in the Principal Administrative Associate Civil Service Title:

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the SNAP Center Director of the SNAP Program, with wide latitude for independent initiative and judgment, the SNAP Deputy Director coordinates the day-to-day operations of the Family Independence Administration SNAP centers engaged in determining eligibility, authorizing and issuing expedited and recurring food stamp benefits to employable participants applying for food stamps.

FIA's SNAP is recruiting for one (1) Principal Administrative Associate, III to function as a SNAP Deputy Director, who will:

• Coordinate and provide guidance to the section supervisors who oversee the food stamps reception, application and recertification processing units at each food stamp site, ensuring that eligible individuals are serviced in an expeditious manner, and in compliance with Federal, State and Local laws and regulations.
• Review procedures and provide proper interpretation of Federal and State procedures and regulations to resolve issues related to food stamp eligibility processing; intervenes in difficult cases to ascertain that rules of determination are properly applied; liaise with the Food Stamp Fair Hearing unit to ensure that documentation requested supports the agency's position so that fair hearings are properly adjudicated.
• Monitor and consult with the Site Manager on overall Food Stamp problems; evaluate situations where clients may require emergency appointments the same day; authorizes emergency payments and provides guidance in difficult or unusual cases.
• Review weekly activities and prepare statistical administrative reports detailing the Food Stamp activities for the Site and the Regional Managers to assist them in measuring the cases completed and in determining needed changes or improvement of methods; recommend appropriate corrective action as necessary.
• Liaise with Office of Quality Assurance (OQA) in auditing food stamp application cases and monitoring case management activities to ensure proper eligibility determination and that cases are handled according to Agency guidelines and are in compliance with current Social Services laws.
• Oversee the implementation of new and/or revised food stamp policies and procedures; evaluates the clients' scheduling and monitors case processing activities; conduct regular reviews of outcome reports, audits and assesses participants' feedback.

Hours/Schedule: 9:00am-5:00pm/Monday - Friday

Qualifications & Requirements

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.