Social Community Manager

Who We're Looking for

• Someone asks a question, shares a complaint, or makes a joke about Manychat.
• Who gets to answer first?
• You.

• As our Social Community Manager, you’ll be the human voice of Manychat on social.
• You'll talk with our community every day, answer questions about the platform, and notice what people say about us.
• You'll also help us find new ways to connect with them.

• You don’t need to know our product yet.
• We’ll teach you.
• What matters is that you’re calm and respectful with people, curious about what makes an audience care, and eager to learn.
• This is an early-career role, based in Austin, Texas, with three days a week in the office.

Meet the Marketing team

• We're the voice of Manychat.
• A voice that's loud, creative, opinionated, and weird in the best possible way.
• We combine passion, data, and storytelling to cut through the noise and fuel mad growth.

What You'll Do

• Post and engage with content on Manychat's social channels, and take over posting and engagement for our social team's content as you grow into the role.
• Talk with our community by replying to comments and DMs, and building real relationships with our audience.
• Answer platform questions from creators and customers, and pass what you can't solve to the right team.
• Listen to social conversations to gather sentiment, spot trends, and find opportunities for us to join in.
• Flag negative sentiment to our brand health team quickly.
• Help our content travel by supporting podcast distribution and reposting content on channels where Manychat isn't posting yet.
• Share what you learn with the Head of Social and the wider team, including analytics and listening insights.
• Grow into more over time: managing the content calendar and bringing your own ideas to the team.

To Shine in This Role

You'll need

• A calm, respectful tone when replying to people, including when they have a problem or a complaint.
• Clear writing that sounds like a real person.
• A good feel for how people use social platforms, like Instagram and TikTok.
• Eagerness to learn Manychat and our product. The first few weeks are for learning, and we'll help.
• Good organization, so nothing gets missed across several channels.

It would be great if you have

• Experience in social media or community management. A recent graduate with a social media internship is welcome to apply.
• An eye for trends and ideas that could get people engaged.
• A thoughtful approach to analytics and social listening.
• Comfort on camera (a bonus, not a requirement).

What We Offer

We care deeply about your growth, well-being, and comfort

• Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Hybrid work and generous, flexible time off - planned with your team, not rationed by a rigid quota.
• In-office perks, including free meals and snacks.
• Company-funded sport activities, annual offsites and team-building events.
• AI isn't a perk here - it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.

• This commitment is also reflected through our candidate experience.
• If you have individual needs that may require an accommodation during the interview process, please indicate this in your application.
• We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.