Software Development Engr II, AWS Kumo - US, AWS Kumo Gaia

About the role

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.

Kumo (pronounced 'Koo-mo', the Japanese word for "cloud") is the global product and engineering organization for AWS Support, a multi-billion $ business. Kumo's products, used by AWS customers and the internal Amazonian teams that help them, are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services.

Our public-facing properties include AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Support Center, AWS Knowledge center, and many more. Our internal AWS Support teams rely on Kumo services to interact with AWS customers, diagnose and resolve customer issues, and safely share information across AWS teams. These services must work seamlessly, and be available when AWS services are not.

Any changes to these tools has a force multiplicative effect on how customers experience AWS and the efficiencies of the internal workforce.

The Kumo organization is globally distributed, with larger teams located in Seattle - Washington, Cape Town - South Africa, Vancouver - Canada, San Jose - Costa Rica, and Iasi - Romania.

We are looking for engineers to join us in building AI enabled external facing experiences for AWS customers as well as internal facing AWS Support Engineers. Your work will be the face of AWS support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience, within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda, DynamoDB, API Gateway, etc. You will innovate on the user experience by working closely with our customers and partners.

Our team applies modern development practices and utilizes native AWS tools and AI technologies to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology, and most of all, we focus on getting things done and delivering value to customers.

We combine the culture of a startup, the innovation and creativity of a R&D Lab, the resources, support, and work-life balance of a mature organization, and technical challenges at the scale of AWS. Come join us!

In this role you will

• Write high-quality, efficient, testable code in Java, Rust and other object-oriented languages.
• Build highly available, secure, distributed systems in microservices, container, and distributed cluster-compute architectures using AI technologies.
• Collaborate with some of the best engineers in the industry to work on some of the most complex challenges in large-scale computing.
• Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.
• Contribute to planning, design, implementation, testing, operations, and process improvement as a member of a Scrum team.
• Play an instrumental role in defining the system architecture, own and implement specific components, and help shape the overall user experience.

Additional information

You must insist on the highest standards for quality, maintainability, security, and performance as you will ensure that engineering best practices are followed and that software is designed to be highly available, dynamically scalable, and resilient to continuity threats. You are a person with a commitment to team work and who enjoys working on AI technology, is customer obsessed, and thrives on the challenge of building something new that will eventually operate at world-wide scale.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
• Experience programming with at least one software programming language
• Experience developing, deploying and managing AI products at scale

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Bellevue - 143,700.00 - 194,400.00 USD annually

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually