Software Engineer, Agents

About the role

STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.

About the Role

The STLabs Agents team designs, builds, and deploys proactive AI agents to help service desks resolve requests end-to-end. We’re looking for software engineers to help us:

• Maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems.
• Scale our agents' infrastructure to support millions of users.
• Define the user experience of doing enterprise work with agents.
• Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems.

What We’re Looking for

• Minimum 2 years of software development experience
• Curiosity about the latest AI industry trends

What Makes Candidates Stand Out

• Deep knowledge of agent harnesses and tooling.
• Measurement experts: knowing how to evaluate and optimize agents.
• Experience scaling multi tenant software systems.
• A relentlessly customer-focused mindset. A track record of prioritizing and shipping features that create impact.
• Building delightful user experiences for technical and non technical people alike.
• Ownership of the full stack and software development lifecycle with operational excellence.

What We Offer

• Build foundational product features for an AI-first enterprise platform
• The opportunity to take ownership of critical systems that scale to millions of users.
• A culture that values craftsmanship, autonomy, and user experience.
• Competitive compensation, equity, and benefits package.
• Work from our Midtown, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week. The location is easy to reach with plenty of public transportation options.