Software Engineer

About the role

We are the AI Control Tower Team and we are looking for a full stack engineer to help join a dynamic environment. We are responsible for the AI Control Tower application and so this individual will support us bybuilding application

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Partner with developers and product owners to understand requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Help design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.
• Help design and implement new products and features while also enhancing the existing product suite

To be successful in this role

• Passionate about learning and applying AI to solve Developer needs
• Passion for writing code in Java/Javascript and leveraging the web as a platform, with a strong focus on reusability and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

Qualifications & Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2-5 years proficiency in Java, Javascript;
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Basic knowledge of relational databases and SQL
• Comfortable working across a JVM/Maven backend (Java, ServiceNow Glide platform conventions) in addition to a Node/TypeScript SSR stack
• Familiarity with RESTful APIs and modern web services
• Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Claude, Windsurf, Cursor, etc is a plus or nice to have.
• Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture

Pay and benefits

For positions in this location, we offer a base pay of $125,700 - $194,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information: Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.