Ollama
AI & Machine LearningDirect Ashby career site

Software Engineer, Customer Experience

Location
Palo Alto, CA · On-site
Job type
Full-time
Level
Mid-level
Listed
22 days ago

Skills & highlights for this role

  • Go
  • debugging
  • technical support
  • GitHub
  • developer tooling

Also useful

  • GPU/ML infrastructure
  • model deployment

About the Role

You'll own the experience of the developers who rely on Ollama every day. You'll be the connective tissue between our users and the product: spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements. You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.

What You'll Do

  • Build and automate Ollama's support systems
  • Own the support queue: triage, reproduce, and resolve issues from developers running Ollama across every platform and environment
  • Engage with Ollama's open-source community on GitHub and Discord - triaging issues, answering questions, and representing the team in public
  • Fix bugs in Ollama itself - you're an engineer, not an escalation layer
  • Design and build automation for our support systems: triage tooling, diagnostics, self-serve debugging, and internal dashboards
  • Identify patterns in user issues and communicate them clearly to product and engineering - be the voice of the customer inside Ollama
  • Work directly with users, from individual developers to large teams, to unblock them and make them successful
  • Improve docs, error messages, and diagnostics so the next user never hits the same problem

You May Be a Fit If

  • You're a software engineer who genuinely enjoys helping users - maybe you've done support engineering, developer experience, or you're the person on your team who answers questions and files the fix
  • You're hands-on - you can reproduce an unfamiliar environment, read a stack trace, run models, and debug a real setup
  • You are comfortable diving into a large open-source codebase (Go experience is a plus)
  • You'd rather build a system that eliminates a class of problems than close the same ticket twice
  • You communicate clearly and with empathy, and can simplify complex setups for developers
  • You're comfortable in ambiguity and move fast
  • Bonus: experience with model deployment, GPU/ML infrastructure, or developer tools

About Ollama

Ollama is the most popular way for developers to access open models. What started as an open-source, local-first runtime is now the largest developer network in the open-model ecosystem: 8.9 million monthly active developers and over 67,000+ community-built integrations. We're backed by Y Combinator, Benchmark, 8VC, and Theory Ventures.

Our team is small and talent dense. We're flat, low-ego, and fast-moving. We like people who are truth-seeking, passionate, design-driven, and who enjoy shipping code.

Read the original posting

From Ollama's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Software Engineer, Customer Experience job at Ollama located?

This Software Engineer, Customer Experience position at Ollama is located in Palo Alto, CA (On-site). Always check Ollama's application page for specific state eligibility or relocation policies.

What qualifications are required for Software Engineer, Customer Experience at Ollama?

For the Software Engineer, Customer Experience role, Ollama highlights experience with Go, debugging, technical support, GitHub, developer tooling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Software Engineer, Customer Experience position at Ollama?

This listing links directly to Ollama's Ashby application page. You can apply directly on Ollama's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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