Software Engineer III/Senior, Infrastructure Platform

A few things you should know

• We are obsessed with our pets, Viper sunglasses and Bufo (yes, the toad)
• We have a designated Chief Emoji Officer - they are vital to our success!
• We like software that's serious and culture that's not

Still reading? Good. There's more below worth your time.

What You'll Actually Do

• Build and improve the engineering platform: You'll work on the systems engineers use every day to develop, test, deploy, and operate ngrok. Better tooling, smoother workflows, fewer sharp edges.
• Treat infrastructure like software: You'll automate operational workflows, improve reliability, and build systems that scale cleanly under production load. SRE and DevOps problems solved with software engineering discipline.
• Improve the developer experience: You'll contribute to builder tools, deployment systems, CI/CD infrastructure, and internal abstractions that make engineers faster and safer when shipping changes.
• Help keep production healthy: You'll participate in maintaining high uptime and operational excellence by improving observability, reliability, and incident response processes.
• Raise the engineering bar: You'll mentor teammates, contribute technical direction, and help evolve the architecture and operational maturity of the platform over time.

You Might Be a Great Fit If

• You have 3+ years of experience as a software engineer
• You've built and operated distributed systems in AWS or other cloud environments
• You're comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)
• You think operational problems are engineering problems
• You care deeply about developer experience and scalable systems design
• You enjoy understanding how systems fail, recover, and evolve over time

Extra credit if you've worked with

• Kubernetes, Terraform, nix, PostgreSQL, Kafka, or gRPC
• Observability platforms like Datadog or Honeycomb
• Internal developer platforms or builder tooling
• Networking, infrastructure, or security-focused systems

Tech Stack

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

• All candidates must be US-based, and legally authorized to work in the United States.
• At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Senior Software Engineer

• Tier 1 (SF, LA, Seattle, NYC): $202,500 - $247,500
• Tier 2 (rest of US): $186,300 - $227,700

Software Engineer III

• Tier 1 (SF, LA, Seattle, NYC): $180,000 - $220,000
• Tier 2 (rest of US): $165,600 - $202,400

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Hybrid

Full Time Employee Benefits

• Health stuff that actually matters. Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents. Mental health and well-being support included, because taking care of your brain is as important as taking care of your teeth.
• Retirement matching that doesn't suck. 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%. Future you will appreciate present you.
• Actually flexible time off. We say "open, flexible vacation policy" and actually mean it. Take the time you need. Your manager will bug you if you're not taking enough.
• Parental leave that's realistic. Up to 16 weeks if you give birth, up to 8 weeks for new parents (birth, adoption, fostering-however your family grows).
• Money to keep growing. Annual professional development budget for books, courses, conferences, or whatever helps you level up. Plus an annual home office/desk stipend to make your workspace not terrible.
• Work from wherever. Co-working space stipend if you want to get out of your house but aren't near our SF office.
• Lunch on us. 2x+ per week for employees onsite at our San Francisco office. Free food tastes better.
• Company offsites. Twice a year we get the whole team together. It's part strategy, part bonding, part excuse to hang out with Bufo (the toad).
• Regular feedback and fair compensation. Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated. No surprises, no waiting around for performance conversations.