Software Engineer - System Architect - III
- Location
- Charlotte, NC · On-site
- Job type
- Full-time
- Level
- Executive
- Experience
- 10+ years
- Education
- Bachelor's degree
- Listed
- 30 days ago
Skills & highlights for this role
- Genesys v7 or v8 certification
- Genesys
- contact center architecture
- PBX integration (Avaya, CUCM)
- routing strategy design
- high availability systems
Also useful
- Verint
- NICE
- Aspect WFM
- Empirix
- Nuance
About the role
A Contact Center Services ("CCS") Genesys Engineer is a Professional Services Senior Consultant and is viewed by the customer as a subject matter expert responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving the Genesys suite of products.
A Senior Consultant has strong interpersonal and technical skills and has a comprehensive understanding of Contact Center related technologies as well as their interdependencies. The Senior Consultant is a leader in contact center solution design and has the ability to identify and work with various technology vendors in order to coordinate a comprehensive contact center solution that meets a customer's requirements.
These solutions are centered on the implementation of Genesys based solutions and the facilitation of integration from third party adjunct applications. A Senior Consultant has the ability to articulate complex concepts to business and management level customer employees and coordinate activities with project management.
The ideal Senior Consultant is highly motivated and willing to take initiative in order to drive successful engagements.
Requirements
This position requires a broad range of skills related to implementation of complex contact center solutions. The ideal candidate has extensive experience in the implementation of the Genesys suite of contact center products as well as integration with common PBX's (Avaya, CUCM, etc...).
The candidate must have a solid understanding of the relationship of Genesys as a middleware component to a complex fully integrated solution and the ability to define touch points / requirements of third party integrated technology components.
In addition to technical requirements, this position requires familiarity with implementation principles, theories and concepts; specifically the Software Development Lifecycle; and the ability to work both independently or collaboratively to achieve success. A qualified candidate must have proven experience in development of complex routing strategies, and implementation of highly available Genesys solutions.
Required
- BS degree in Computer Science or related field.
- Demonstrated (reference able) professional consulting, implementation and solutions implementation experience with a specific focus on Genesys based solutions.
A minimum of 10 years contact center consulting experience.
- Demonstrated ability to lead and drive an implementation from discovery through production rollout.
- One or more Genesys v7 or Genesys v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.
Strong presentation and communications skills appropriate for multiple levels of an organization.
- Strong troubleshooting skills.
- Ability to take initiative.
Desirable
- Experience within the Healthcare and Financial verticals.
- Experience with one or more of the following technologies (Verint, NICE, Aspect WFM, Empirix, Nuance).
Additional Information: Vivek Salvatore vivek.salvatore(@)americanetworks.com
About the Company
America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space.
We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management.
Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices.
We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.
From AmNet Services, Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Software Engineer - System Architect - III role at AmNet Services, Inc., it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Software Developer jobs- Software DeveloperAccenture Federal Services · Washington, DC · $97.5k – $115k/yr
- Software Developer 803Freedom Technology Solutions Group · Annapolis Junction, MD · $150k – $200k/yr
- Software DeveloperPurvis Systems · Newport, RI
- NASA Human Spaceflight Artificial Intelligence (AI) Software Engineer and Data ScientistCACI · Houston, TX
- Senior Manager Software EngineeringNasdaq · Atlanta, GA
- Software Engineering Supervisor - Test SystemsMoog · Torrance, CA
Common questions
Where is the Software Engineer - System Architect - III job at AmNet Services, Inc. located?
This Software Engineer - System Architect - III position at AmNet Services, Inc. is located in Charlotte, NC (On-site). Always check AmNet Services, Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Software Engineer - System Architect - III at AmNet Services, Inc.?
For the Software Engineer - System Architect - III role, AmNet Services, Inc. highlights 10+ years of relevant experience; a bachelor's degree; experience with Genesys, contact center architecture, PBX integration (Avaya, CUCM), routing strategy design, high availability systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Software Engineer - System Architect - III position at AmNet Services, Inc.?
This listing links directly to AmNet Services, Inc.'s SmartRecruiters application page. You can apply directly on AmNet Services, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.