Software Engineering Specialist

About the role

Location: Richmond, VA, USA - 9954 Mayland Drive

Remote/Hybrid- must be available to attend meetings in the home office when required

This position comes with competitive pay, a full benefit package that includes 401K, PTO, and other perks. There is also a 10% incentive program.

Position Overview

We are seeking a hands-on Software Developer (P3) to support and enhance McKesson's B2B Commerce SupplyManager platform. This role is AMS-first, with strong ownership of production support, ITIL processes, and operational excellence, while contributing across application development, SRE, and DevOps.

This is a full-stack, production-facing role for an engineer experienced in incident management, troubleshooting, CI/CD automation, reliability engineering, and microservices development in hybrid cloud environments (Azure / GCP / AWS).

Key Responsibilities

Application Maintenance & Support (Primary)

• Own end-to-end ITIL processes: Incident, Problem, Change, Release, Service Request, Knowledge, CMDB, Capacity & Availability.
• Provide P1/P2 production support, including troubleshooting, stakeholder communication, SLA adherence, and RCA (Root Cause Analysis).
• Perform production fixes, hotfix deployments, and small enhancements.
• Execute QA validation (functional, regression, smoke) and assess performance, scalability, and reliability impacts.
• Maintain runbooks, SOPs, knowledge articles, and drive operational stability improvements.
• Lead problem management with data-driven analysis and long-term remediation.

SRE, Observability & Reliability

• Monitor and troubleshoot using Dynatrace, ELK/EFK, logs, metrics, and alerting tools.
• Improve observability (dashboards, alerts, logging standards).
• Perform performance tuning, capacity planning, and proactive risk mitigation.
• Support disaster recovery (DR), backup/restore, and resilience engineering.
• Collaborate with CloudOps, Platform, Network, Security, and DBA teams to enhance system reliability.

Application Development (Secondary)

• Build and enhance Java / Spring Boot microservices and REST APIs.
• Develop UI components using React (when applicable).
• Contribute to architecture, modernization, and code quality improvements.
• Integrate with ERP, data platforms, search (Bloomreach/Endeca), and downstream systems.
• Participate in code reviews and enforce engineering best practices.

DevOps, CI/CD & Release Engineering

• Build and manage CI/CD pipelines (GitHub Actions - required).
• Support DevOps lifecycle: build, test, security scanning, artifact management, deployments.
• Automate environments using Terraform, Ansible (or similar IaC tools).
• Ensure audit-ready releases with proper governance (ServiceNow, approvals, evidence).
• Manage end-to-end releases (Dev -> QA -> Pre-Prod -> Prod) with minimal risk.

Cross-Functional Delivery & Leadership

• Partner with Product, QA, Security, Cloud, and DBA teams.
• Translate requirements into technical designs, impact analysis, and delivery plans.
• Manage parallel AMS, development, and release streams with clear status reporting.
• Provide effort estimation, planning, and stakeholder alignment.
• Mentor junior engineers and drive engineering and operational maturity.

AI-Augmented Engineering

• Leverage Generative AI for coding, debugging, test automation, and documentation.
• Enable AI-driven quality engineering, code reviews, and productivity improvements.

Minimum Qualifications

• Degree or equivalent and typically requires 4+ years of relevant experience

Skills and Qualifications

• 4+ years experience in Java / Spring Boot / Microservices development.
• Strong experience in Application Maintenance & Support (AMS) / Production Support (ITIL).
• Proven expertise in DevOps, CI/CD, and Release Engineering.
• Advanced skills in troubleshooting (logs, metrics, APM tools like Dynatrace).
• Experience with cloud-native / hybrid cloud architectures.

Preferred

• Experience with Kubernetes, Docker, Redis, Elastic, Kafka, CDC patterns.
• Exposure to GCP operations.
• Strong Jira workflows, prioritization, and reporting skills.
• Experience with eCommerce / B2B platforms at scale.

Technical Skills

Languages & Frameworks: Java, Spring Boot, Microservices, REST APIs, JSON, React

Databases & Platforms: Oracle DB, Bloomreach, Endeca

DevOps & CI/CD: GitHub Actions (mandatory), Git, Jenkins, Concourse, Bamboo, JFrog

Observability & Security: Dynatrace, ELK/EFK Stack, Veracode

Tools & Governance: ServiceNow, Jira (Advanced), Gradle, IntelliJ, Postman, Azure CLI

Education

• Bachelor's degree in Computer Science or equivalent.

Position Level - P3

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position $101,000 - $168,400

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.