Software Program Manager
- Pay
- $65,000 – $140,000 per year
- Location
- Grand Rapids, MI · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Education
- Bachelor's degree
- Listed
- 14 days ago
Skills & highlights for this role
- Software program lifecycle management
- Release planning and coordination
- Customer communication and governance
- Risk, issue, and dependency management
- Cross-functional coordination across development, services, and customer teams
Also useful
- Warehouse management systems (WMS) experience
- Customer steering committee leadership
- Enhancement scoping and SOW development
- Production defect and performance issue resolution
- Identity and access management knowledge
About the role
This is an opportunity to lead the delivery, stabilization, enhancement, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The Software Program Manager connects software development, project execution, customer operations, and service delivery teams to translate technical work into reliable operational outcomes. The role combines senior technical leadership, program ownership, customer governance, cross-functional coordination, and accountability for software roadmaps, releases, enhancements, and production stabilization.
What We Offer
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
What You Will Do In This Role
- Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
- Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
- Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
- Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
- Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
- Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
- Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
- Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
- Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
- Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
- Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
- Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
- Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans
What We Are Looking For
- Lead multiple concurrent software workstreams, releases, enhancements, and stabilization activities for strategic customer environments.
- Operate as a senior individual contributor with broad influence across technical, commercial, project, service, and customer organizations.
- Support customer-facing governance, roadmap planning, risk management, release decisions, and prioritization of software improvements.
- Coordinate lifecycle transition from project delivery into stable operational support and continual improvement.
Equal opportunity and legal notices
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
From Kion Group's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Software Program Manager role at Kion Group?
The Software Program Manager posting at Kion Group states compensation of $65,000 – $140,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Kion Group's official career site.
Where is the Software Program Manager job at Kion Group located?
This Software Program Manager position at Kion Group is located in Grand Rapids, MI (On-site). Always check Kion Group's application page for specific state eligibility or relocation policies.
What qualifications are required for Software Program Manager at Kion Group?
For the Software Program Manager role, Kion Group highlights a bachelor's degree; experience with Software program lifecycle management, Release planning and coordination, Customer communication and governance, Risk, issue, and dependency management, Cross-functional coordination across development, services, and customer teams. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Software Program Manager position at Kion Group?
This listing links directly to Kion Group's Workday application page. You can apply directly on Kion Group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.