Software Support Engineer

About the role

Our client, a dynamic network management and security software firm supporting global companies in banking, technology, pharmaceuticals and retail, as well as the public sector, seeks an experienced Technical Support Engineer for a full time direct hire opening for the engineering team.

This company is on the cutting edge of a number of technologies, both on premise as well as Cloud / SaaS platforms. The selected candidate will need to be a creative problem solver, resourceful in getting things done, and productive working independently or collaboratively.

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot isses dealing with SQL, Unix, perl or shell, and network debugging. A good working knowledge of networking protocols like TCP/IP, ICMP, DHCP, DNS, SNMP, OSPF, BGP/etc. is required.

This position involves phone/Internet support as well as interaction with Development, QA, Sales, and Marketing organizations. This position requires the ability to work without close supervision. This position supports a product and a customer base that is growing rapidly. This is both a highly technical position and a position where customer service skills are very important.

Primary responsibilities for this position include

• Respond to customer support requests in a timely and professional manner
• Diagnose problems
• Recreate problems locally using varying combinations of hardware and software
• Create and document workarounds
• Work with Development, QA, and others within the company to resolve product issues
• Accurately document problem descriptions and resolutions
• Support Customer Service Engineers

The following qualifications are required for this position

• Solid networking knowledge
• Solid Unix background
• Familiarity with shell scripting and perl
• Virtual machine experience (e.g. VMware/Hyper-V/AWS)
• Strong communications skills (verbal and written)

A demonstrated ability to learn and a strong willingness to work at varied tasks

The following would be helpful for this position

• Database experience (SQL, Postgres)
• Programming/scripting background (C, Java, perl)
• Security experience
• Experience with CentOS
• Firewall, router, and switch management experience
• Packet-level debugging
• Technical support experience

Please note, This position requires a US citizen able to to get security clearance:

Additional Information

This is an immediate opportunity! Please contact us so we can help you get that first interview!

Please note, This position requires a US citizen able to to get security clearance: