Software Training Consultant II
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Senior
- Experience
- 7+ years
- Education
- Bachelor's degree
- Listed
- Today
Skills & highlights for this role
- Cybersecurity concepts and best practices
- Presentation and facilitation
- Technical training or customer education
- Written and verbal communication
- Analytical and problem-solving
Also useful
- BCDR concepts and technologies
- Experience with ConnectWise products
Essential Duties & Responsibilities
- Establishes operational plans for the Software Training team.
- Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results.
- Provides support to the Technical Training team(s), with a high attention to detail.
- Serves as a subject matter expert for Cybersecurity and BCDR-focused training initiatives.
- May require communication with ConnectWise leadership.
- Creates and updates appropriate educational assets, instructional content, and documentation.
- Prepares and delivers workshops in the office, user group meetings, and at national events.
- Creates and presents informative, interactive webinars for internal and external audiences.
- Assists in consulting engagements and documentation content creation when necessary.
- Utilizes various tools to ensure ConnectWise University is facilitating partner learning and product adoption.
- Reviews and maintains technical documentation and training content related to cybersecurity and BCDR solutions.
- Resolves or coordinates the resolution of complex problems in a flexible and logical manner.
Knowledge, Skills, and/or Abilities Required
- Ability to manage large projects and processes independently with limited supervision.
- Recognized expert in applicable work area.
- Strong knowledge of Cybersecurity concepts, solutions, and industry best practices.
- Experience with Business Continuity & Disaster Recovery (BCDR) concepts and technologies preferred.
- Ability to situationally adapt and understand new technology/processes as per business and partner requirements.
- Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing events.
- Strong presentation and facilitation skills.
- Strong communication skills, both written and verbal.
- Strong analytical and problem-solving skills, with the ability to synthesize information for technical and non-technical audiences.
- Ability to work constructively and independently in a fast-paced, multi-tasking environment.
- Ability to interact positively and openly with peers, leadership, and external business contacts.
Educational/Vocational/Previous Experience Recommendations
- Bachelor's degree in a related field or equivalent business experience.
- 7+ years of relevant experience preferred.
- Experience delivering technical training, creating instructional content, or educating customers and partners on technology solutions.
- Background in Cybersecurity, Information Security, Managed Security Services, BCDR, or related technologies strongly preferred.
- MSP industry experience preferred but not required.
Working Conditions
- Onsite/Hybrid/Remote depending on location.
- Ability to travel approximately 2-3 weeks annually for partner events, training workshops, conferences, and other company-related meetings.
About ConnectWise
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers-and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
The Software Training Consultant II is responsible for leading the design and delivery of online and in-person educational content for the organization's products, with a primary focus on Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions. This role works in partnership with cross-functional teams to ensure necessary educational information and materials are available and up to date for all products, in an effort to improve delivery and adoption by partners.
Equal opportunity and legal notices
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or.
From ConnectWise's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Software Training Consultant II job at ConnectWise located?
Yes, this Software Training Consultant II opening at ConnectWise is listed as Remote (US). Always check ConnectWise's application page for specific state eligibility or relocation policies.
What qualifications are required for Software Training Consultant II at ConnectWise?
For the Software Training Consultant II role, ConnectWise highlights 7+ years of relevant experience; a bachelor's degree; experience with Cybersecurity concepts and best practices, Presentation and facilitation, Technical training or customer education, Written and verbal communication, Analytical and problem-solving. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Software Training Consultant II position at ConnectWise?
This listing links directly to ConnectWise's Greenhouse application page. You can apply directly on ConnectWise's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.