Solution Adoption Project Manager, Ambulatory

About This Position

The Strategic Project Manager is responsible for the successful implementation of Waystar solutions by leading the team and the client project team. This engagement begins with the sales transition to implementation, the move to production and the transition of the solution and client to the Waystar Enterprise Support Team.

Individuals in this position are expected to have or develop a specific knowledge of Waystar's business, industry, and operations, including an intimate understanding of healthcare specific billing requirements, reimbursement, enrollment, and patient billing and payments.

The successful candidate will also have the opportunity to interact with some of the largest, most successful and prestigious Healthcare Enterprise organizations in the U.S.

What You'll Do

• Oversee and manage all aspects of the project implementation; including product solutions and associated revenue
• Understand and support the client project success criteria and goals
• Define and communicate project plan updates to the Waystar team and client project manager
• Manage project status, issue list, and risk management reporting
• Act as primary contact to the client for project and milestone issues
• Coordinate Waystar project team resources and deliverables
• Deliver monthly internal project status report out
• Coordinate monthly strategic review sessions with client and Waystar leadership
• Document client set-up information and specifics for the Transition Document
• Perform other duties and /or projects as assigned by management within the area of responsibility

What You'll Need

• Bachelor degree is required
• Exceptional critical thinking and analytical skills
• Healthcare billing or healthcare operations experience required preferably institutional and provider billing knowledge
• Project management experience working with large healthcare organizations preferred
• Excellent Organizational skills with the ability to juggle multiple projects concurrently
• Excellent written and oral communication skills required. Must be able to clearly and effectively communicate the results of implementations with team members, clients, and vendor partners

Waystar Perks

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.