Solution Delivery Manager

About the role

The Solution Delivery Manager (SDM) bridges the gap between clients, engineering, product, and customer success teams to lead the implementation, adoption, and optimization of enterprise solutions. This role ensures projects are delivered on time, within scope, and aligned with strategic business outcomes while nurturing long-term customer relationships.

Work Location: Onsite at the client's location 3 days per week.

Responsibilities

• End-to-End Delivery & Project Management: Lead the full implementation lifecycle-from initiation through deployment and support transition-managing timelines, milestones, governance, scope, and SOW alignment.
• Stakeholder & Client Management: Serve as a trusted advisor to cultivate strong relationships with enterprise customers, executive sponsors, and C-suite stakeholders throughout the engagement lifecycle.
• Cross-Functional Leadership: Coordinate execution across Engineering, Product Management, Data Science, Security, and Customer Success teams without direct authority.
• Risk & Quality Management: Proactively identify, communicate, and mitigate project risks, issues, and dependencies while ensuring high-quality, compliant deliverables.
• Adoption & Strategic Communication: Define success metrics to drive customer adoption, support change management, and deliver clear status reporting and value realization to executives.

Minimum Qualifications

• Education: Bachelor's degree in Business, Healthcare, Information Systems, Engineering, Computer Science, or a related field.
• Experience: 5+ years managing enterprise customer delivery, software implementations, professional services, or complex technology programs.
• Customer Success: Proven track record of delivering customer-facing projects on time and building relationships across executive, operational, and technical stakeholders.
• Methodologies: Strong understanding of project management methodologies, software delivery lifecycles (SDLC), and technical implementation best practices.
• Core Skills: Excellent communication, presentation, and analytical skills with a consultative, collaborative, and adaptable approach.

Preferred Qualifications

• Industry Domain: Experience within healthcare, life sciences, clinical research, data analytics, or AI/ML environments, particularly working with Academic Medical Centers and health systems.
• Technical Depth: Experience managing enterprise implementations involving data integrations, APIs, cloud platforms, and technical architectures.
• Certifications: Project Management Professional (PMP), Scrum Master, Agile, or equivalent certification.
• Compliance Knowledge: Familiarity with regulated environments, including HIPAA, HITRUST, GxP, or SOC 2 compliance frameworks.
• Tools: Proficiency with project management and productivity tools including Smartsheet, Jira, Salesforce, and Google Workspace.

Additional information

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

Pay and benefits

The US base salary range for this full-time position is $115,000 - $173,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.