Solution Support Representative
- Location
- Overland Park, KS
- Listed
- 2 days ago
Position Overview
We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues. This role is ideal for someone who enjoys problem solving, providing excellent customer support, and collaborating with cross functional teams to ensure client success.
Responsibilities
- Provide first point of contact support for clients reporting technical or solution issues.
- Diagnose and resolve standard client questions or problems over the telephone or internet.
- Document inbound support requests and ensure proper notation of client problems or issues.
- Attend required training and consume materials to ensure you can correctly respond to client questions.
- Transfer issues that require more detailed analysis to more experienced associates.
- Collaboration with internal and external stakeholder to resolve or progress client issues forward.
Qualifications
Required
- Associate degree or equivalent relevant work experience
Preferred
- At least 1 year of customer service experience.
- Healthcare solution support experience
- Healthcare clinical workflow experience
- Strong documentation and data gathering skills
Additional information
Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
Pay and benefits
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
About Netsmart
At Netsmart, improving care delivery isn't just our aspiration; it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Equal opportunity and legal notices
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates.
All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.
Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.
From Ntst's careers page, first listed on Rolev.ai on November 11, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Solution Support Representative job at Ntst located?
This Solution Support Representative position at Ntst is located in Overland Park, KS. Always check Ntst's application page for specific state eligibility or relocation policies.
How do I apply for the Solution Support Representative position at Ntst?
This listing links directly to Ntst's Workday application page. You can apply directly on Ntst's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.