Solutions Architect

Key Responsibilities

• Own the end-to-end solution design for assigned strategic enterprise accounts - from initial scoping through integration go-live - treating every architectural decision as one you will have to live with, not hand off.
• Design and deliver integration architectures that connect interface.ai 's AI platform to a customer's core banking systems (Jack Henry, Fiserv, FIS, Corelation, or equivalent), telephony infrastructure, and contact center stack - accounting for real-world constraints like latency, legacy data models, and compliance requirements, not just demo conditions.
• Serve as the primary technical point of contact and escalation owner for assigned customer engagements - earning the trust of the customer's CTO and IT leadership in the first conversation and maintaining it through go-live and beyond.
• Deliver a documented architecture blueprint and integration specification for every engagement before implementation handoff; translate complex system designs into clear, customer-ready diagrams and written specs that can be reviewed at both the engineering and executive level.
• Act as the escalation owner for production integration issues on assigned accounts; diagnose problems at the system level, drive resolution with urgency, and communicate status to customers and internal stakeholders without waiting to be asked.
• Participate in pre-sales technical discovery for strategic opportunities where integration complexity warrants early SA involvement.
• Build reusable integration reference architectures, design documents, and runbooks for the core banking and telephony platforms most common in the customer base - creating assets that scale the team's capacity, not just your own.
• Contribute structured product and integration feedback to Engineering and Product after each major engagement - surfacing what breaks, what is missing, and what the field is learning in a way that influences the roadmap.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience demonstrated through a clear body of production integration work.
• 6-12 years in B2B SaaS or enterprise technology, with at least 3-5 years in a dedicated Solutions Architect, principal engineer, or technical architect role carrying direct ownership of solution design through go-live.
• Demonstrated career progression from hands-on engineering or integration work - not purely advisory or consulting - into architecture. Has personally built, debugged, and delivered production integrations, not just designed them on slides.
• Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent) - understands their API design, data models, authentication patterns, and the constraints that arise in real deployments.
• Telephony and CCaaS integration fluency - has designed or debugged live implementations involving SIP trunking, PSTN routing, IVR handoff patterns, or voice AI engine connectivity (Genesys, Avaya, Five9, NICE, Twilio, or equivalent).
• Deep understanding of conversational AI and NLU architecture - can speak credibly to intent routing, confidence thresholds, fallback logic, session management, and model improvement pipelines in both technical and executive conversations.
• Strong cross-functional operating style - works effectively across Sales, Implementation, Customer Success, Product, and Engineering without creating information silos or becoming a bottleneck.
• Background in financial services technology or another regulated vertical (healthcare, insurance, government) is a strong plus; familiarity with the compliance posture and change-management constraints of credit unions and community banks accelerates ramp and customer trust.
• Skilled in using AI and productivity tools - including generative AI for documentation, architecture diagramming, and integration analysis - to move faster without sacrificing the rigor that complex deployments require.

Benefits

100% paid health, dental & vision care

401(k) & financial wellness perks

Daily meals on us

Commuter benefit

• Monthly wellness stipend
• Claude Enterprise + frontier AI tools for every employee - build with the best
• Brand-new 21st-floor SF office at 44 Montgomery - floor-to-ceiling views, worth showing up to
• Discretionary PTO + paid parental leave

Mental health, wellness & family benefits

A mission-driven team shaping the future of banking