Solutions Architect
- Location
- Charlotte, NC
- Listed
- Today
About the role
- Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications.
- Requires proven experience with Avaya hardware and software implementations, including Communication Manager, CMS, Experience Portal, Messaging, and Session Manager.
- Requires strong experience with NICE Recording systems, including Workforce Management, Quality Monitoring and Speech Analytics
- Proven experience with CTI integration projects is highly-preferred
Responsibilities
- Responsible for designing IT solutions that leverages the architectural roadmap and standards of ABC, seamlessly integrate with the existing IT portfolio and deliver on the defined business requirements.
- The Solutions Architect will provide guidance and subject matter expertise in the areas of Telecommunications and Call Center applications and the tools used within the Unified Communications group.
- This individual will approve, design, and standardize future architectural decisions for the unified Communications group.
- The Solutions Architect will work closely with the Telecommunications and Call Center Technical Lead to guide developers in creating environment where future Unified Communications technology will be on the forefront.
About the Company
Mindlance is a national recruiting company which partners with many of the leading employers across the country.
Additional Information: Thanks & Regards
Praveen K. Paila
From Mindlance's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Solutions Architect job at Mindlance located?
This Solutions Architect position at Mindlance is located in Charlotte, NC. Always check Mindlance's application page for specific state eligibility or relocation policies.
How do I apply for the Solutions Architect position at Mindlance?
This listing links directly to Mindlance's SmartRecruiters application page. You can apply directly on Mindlance's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.