Solutions Architect, Professional Services

What Is Box?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.

Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

What You'll Do

The Solutions Architect is part of the Customer Success organization and the Box Consulting team, and works across Box and with customers to define and build out complex solutions.

The Solutions Architect is a high impact, high visibility role, responsible for ensuring customer satisfaction while promoting Box technical and platform solutions.You will play a critical role in building and sustaining customer and partner relationships while driving the adoption of the Box product and platform.

The Solutions Architect also works closely with sales and field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there.

• On any day, you could be advising an enterprise on how to design an application for a custom document vault or helping a customer migrate millions of files into Box.
• The next, you may be advising another on how to best integrate Box into their custom CRM.
• There is never a lack of technical challenges.

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• You are a technologist at heart.
• You appreciate how technology can be applied to solve complex problems.
• Being a trusted advisor and a change agent is energizing.
• You get excited about collaborating with diverse teams to drive successful outcomes.
• You are intellectually curious and a passionate learner who loves sharing knowledge with others.

You are adept at architecting and designing technical solutions with the right mix of Box configurations/APIs, other SaaS technologies, integration technologies, and partner tools to balance configuration and customization. You feel confident presenting detailed technical information to executives and positioning ideas to all levels including line of business managers, 'C' level executives, Developers, and IT Architects.

You have an understanding of REST APIs and JSON. You have the ability to distill complex technical solutions and industry solutions into their digestible parts.

With your technical and functional expertise, you are able to facilitate conversations with prospective and existing customers that ultimately lead to the design of solution architectures and strategy. You can handle in-depth technical questions during meetings and sales calls as they relate to implementing Box solutions. You develop project scope documentation, statements of work, technical specifications, and business requirements related to customer engagements.

At the end of the day, you are seen as the trusted advisor with customers and they know your goals align to their business cases and strategy. Ultimately, you own the development and delivery of differentiated custom solutions.

Required Skills

• 5+ years of development, consulting, or professional services experience
• You love working in a dynamic environment where ambiguity is common...and can effectively speak to both technical and non-technical parties
• Expertise in architecture / system design for cloud solutions (i.e. APIs, DevOps, Infrastructure, middleware, scale limits, rate limits, etc.)
• Experience working with one or more of the following: Python, Typescript, Node.js (MEAN stack), Java,.NET, Visualforce.
• Establish technical delivery expertise based on market trends, research and customer requirements. This role will be the primary leader for pre-sales scoping and delivering repeatable technical solutions.
• Develop and deliver repeatable solutions that can be used as an industry playbook to drive repeated success & best practices
• Collaborate closely with key stakeholders across Sales and Customer Success to effectively execute on successful GTM strategy
• Accurately forecast capacity and deliver upon revenue targets
• Team with Solutions Consultants to support bookings target attainment
• A drivers license may be required if you are asked to visit clients onsite

Preferred Skills

• Expertise in Enterprise Content Management systems and cloud migrations