Solutions Engineer

About the role

Location: USA Remote

Compensation

$140,000-$160,000 Base

Eltropy is seeking an experienced Solutions Engineer who is passionate about helping credit unions create a best-in-class experience for their members through our industry leading AI communications platform. The ideal candidate is a highly skilled customer-facing Solution Engineer to work with our credit union customers as they select, customize, integrate and deploy our innovative SaaS digital conversations platform.

Role & Responsibilities

• Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers.
• Collaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work.
• Document agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders.
• Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations.
• Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services.
• Design and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure.
• Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team.
• Provide technical training and support to customers and internal teams, as required.
• Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.

What You Offer

• Minimum eight years of experience as a Solutions Engineer.
• Experience with Credit Unions or in financial industry is a plus.
• Technical acumen to deep dive and demo complex B2B SaaS platform.
• Bachelor's degree in Computer Science, Engineering or related field.
• Proven experience as a Customer- Facing Solution Engineer or similar role.
• In-depth knowledge of credit union software market and banking systems.
• In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market.
• In-depth knowledge of contact center solution offerings and their related systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment, and build strong relationships with customers and stakeholders.
• Knowledge of project management methodologies.
• Willingness to travel as required.

Eltropy Values

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners