Spa Attendant

About the role

As a Spa Attendant at The Cooper, you are the heartbeat of the guest wellness experience-ensuring that every space is serene, immaculate, and inviting. With an eye for detail and a spirit of hospitality, you support the smooth operation of the spa's locker rooms, relaxation areas, treatment rooms, and fitness center. Your role is key to maintaining a tranquil atmosphere that reflects the elegance and charm of both our hotel and Charleston itself.

Duties & Responsibilities

• Welcome guests warmly and escort them through the spa, ensuring comfort and privacy at all times.
• Maintain the cleanliness and organization of locker rooms, showers, relaxation lounges, and treatment prep areas.
• Replenish towels, robes, slippers, beverages, and amenities throughout the day.
• Prepare treatment rooms between services with proper sanitation and ambiance (e.g., lighting, linens, aromas).
• Monitor the spa environment for tidiness, safety, and guest readiness-responding proactively to any issues.
• Assist therapists and reception with guest flow, supplies, and support as needed.
• Handle laundry responsibilities with care and discretion.
• Uphold the standards of a Forbes 5-Star spa in all tasks and guest interactions.
• Support retail presentation and product restocking as directed.
• Follow hotel safety and hygiene protocols and attend regular departmental training sessions.
• Clean, disinfect, and maintain ladies' and men's locker rooms, saunas, and steam rooms.
• Clean and maintain the pool, health club, spa treatment rooms, and patio area.
• Retrieve and dispose of laundry. Fold towels and robes throughout the Spa and Health Club.
• Maintain knowledge about the hotel features and services, outlets, and hours of operation.
• Be always an ambassador of the hotel and the company, in and out of the workplace.
• Maintain confidentiality and security of all guests and general hotel information.

Required Skills & Experience

• Previous spa, wellness, or housekeeping experience preferred; luxury hotel or resort experience strongly valued.
• Genuine interest in hospitality and wellness.
• Polished, professional demeanor with a calm, service-oriented presence.
• Strong attention to detail and organizational skills.
• Experience in a Forbes 5-Star environment preferred.
• Multilingual skills or CPR/First Aid certification are a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to stand, walk, bend, and lift for the duration of the shift.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Ability to lift up to 40 lbs (laundry bins, linen bags, supplies).
• Comfortable working in humid/wet environments such as steam rooms, saunas, and hydrotherapy spaces.
• Available to work weekends, holidays, and flexible hours to support business needs.