Spa Concierge

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish

The Spa Concierge serves as the first point of contact for spa guests, creating a warm, personalized, and seamless customer service experience from arrival through departure. This role combines exceptional guest service with operational support by managing reservations, maintaining immaculate spa facilities, assisting with guest amenities, supporting retail and food & beverage offerings, and ensuring the spa environment consistently exceeds guest expectations.

What You Will Bring

• Welcome guests with a warm, professional, and personalized approach while creating an elevated customer service experience.
• Schedule, modify, and confirm spa appointments while maintaining accurate guest records.
• Provide detailed information regarding spa services, treatments, amenities, wellness programs, retail products, and hotel offerings.
• Escort guests throughout the spa and provide robes, slippers, towels, refreshments, and other amenities.
• Anticipate guest needs by recommending treatments, retail products, and spa experiences.
• Process guest payments, retail purchases, and daily financial transactions accurately.
• Resolve guest concerns promptly or escalate issues to Spa Leadership when appropriate.
• Maintain the cleanliness, organization, and presentation of:
• Reception and retail areas
• Treatment rooms
• Locker rooms
• Fitness center
• Lounge areas
• Steam and sauna facilities
• Hospitality stations

Great If you have

• Previous 17.50 hospitality, spa, hotel, guest service, or concierge experience preferred.
• Experience working with spa scheduling or hotel property management systems.
• Knowledge of Forbes Travel Guide or luxury hospitality service standards preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance with a genuine passion for guest service.
• Ability to multitask while maintaining exceptional attention to detail.
• Comfortable working independently and collaboratively in a fast-paced luxury environment.
• Basic computer proficiency and cash-handling experience.
• Basic math skills for guest transactions and inventory support.
• Ability to maintain confidentiality and professionalism.
• Flexible availability including weekends, holidays, and varying shifts.
• Bilingual (Spanish) preferred.

Special Skills & Abilities / Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, reach, lift, push, and pull supplies, linens, and equipment.
• Ability to lift up to 50 pounds occasionally.
• Comfortable working in warm and humid environments, including steam rooms and sauna areas.
• Ability to safely operate computers, telephones, POS systems, and office equipment.
• Ability to maintain cleanliness while adhering to OSHA, PPE, sanitation, and safety standards.
• Visual acuity sufficient to inspect cleanliness, inventory, and guest areas.
• Ability to perform all essential functions with or without reasonable accommodation.

Physical requirements

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch. Must be able to lift/move and up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.