Spa Manager on Duty - San Mateo

About the role

We are looking for an energetic, creative, and enthusiastic Spa Manager on Duty to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. The Spa Manager on Duty is responsible to help ensure a memorable experience for our Spa guests.

This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service.

The MOD role is a learning role, wherein we are educating and preparing you for the Spa Coordinator role: Under the direction of Manager, support with daily activity of Spa Operation Contribute towards the sales goals of the spa by increasing product and service sales Provide superior customer service to all members, prospects and guests Maintain cleanliness and esthetic appeal of The Spa Able to work opening/closing shifts, work 5 days at 6 hour shifts (30 hours a week) minimum Assists day-to-day staffing and basic member issues relating to Spa Answer emails, phone calls and voicemails in a timely and professional manner Create and maintain professional business relationships with members and Spa guests Assist with managing, maintaining, and restocking of Spa inventory Assist with training and onboarding for new staff members Help create and manage staff schedules for Spa department Help run outreach events and programs within club to promote performance results Professionally and courteously communicate daily with Maintenance staff regarding Spa cleanliness Appropriately enforce policies and escalate to Spa Manager when required Other responsibilities as assigned Qualifications The successful candidate must have the following experience, skills, and education: Must possess a valid Massage Therapy or Esthetics License Enthusiasm and excellent customer service skills Must enjoy working with people with a friendly and outgoing personality Able to be efficient and productive in a fast-paced environment Basic math and money handling skills Computer skills Must be a team player Pay Transparency: $44.00-64 per session based on performance & tier level; $19.10/hour (non-session work).

Qualifications & Requirements

The successful candidate must have the following experience, skills, and education: 1-2 years of customer service experience Minimum 3 days per week commitment required Excellent organizational, communication, problem solving, and computer skills Must be enthusiastic, upbeat, outgoing, personable, passionate and knowledgeable about the spa industry Must be able to multi-task Be able to utilize new techniques and ideas

Additional Information

As a Member of the Equinox Team You Will Receive

Competitive compensation Complimentary club membership Discounts on Equinox products and services NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Must have a legal right to work in the United States.