Spec, Project 2

About the role

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

A Project Specialist 2 is responsible for managing large, complex customer orders and projects from order entry through final delivery. This role serves as the primary point of contact for customers, sales teams, operations, production, logistics, and other internal stakeholders to ensure projects are executed accurately, on time, and in accordance with customer requirements.

The Project Specialist coordinates multiple high-value orders simultaneously, monitors project milestones, proactively resolves issues, and provides exceptional customer service throughout the project lifecycle. The position plays a critical role in maintaining customer satisfaction, supporting revenue growth, and ensuring successful execution of strategic customer projects.

This role is perfect for an individual who has exceptional organizational & project management skills, strong customer relationship & communication skills, coupled with problem-solving & critical thinking ability. A vital member of the Sales Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include

• Manage large-scale and complex customer orders from quotation acceptance through final delivery and project completion.
• Serve as the primary customer contact for assigned projects and key accounts.
• Coordinate with Sales, Operations, Production, Scheduling, Transportation, Procurement, and Finance to ensure timely project execution.
• Review customer specifications, pricing, contracts, drawings, and order requirements for accuracy and completeness.
• Enter and manage orders within ERP and customer management systems.
• Monitor project status and proactively communicate updates, risks, delays, and changes to customers and internal stakeholders.
• Resolve order discrepancies, delivery issues, pricing concerns, and customer escalations.
• Coordinate project changes, revisions, cancellations, and special requests.
• Support key customer relationships by providing a high level of service and responsiveness.
• Assist with reporting, forecasting, backlog management, and order tracking activities.

What We Are Looking For

• Bachelor's degree in business administration, Supply Chain, Operations Management, Project Management, or a related field preferred.
• Equivalent combination of education and experience may be considered.
• 3-5 years of experience in customer service, project coordination, order management, operations support, or manufacturing administration.
• Experience managing complex customer accounts or large-scale projects preferred.
• Manufacturing, construction materials, building products, or industrial environment experience required.

What OBE Offers You

• Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
• Work-life balance - PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
• Training - We will equip you with the knowledge and skills you need to succeed