Special Projects Manager, Operations

You Will

Sites & Physical Infrastructure

• Lead site work end to end - evaluating and securing space, planning build-outs, managing moves, and getting a location fully operational
• Own the site strategy for a growing fleet: define which functions live on-airport versus off-airport, and plan the infrastructure every tractor depends on - storage, charging, data offload, calibration, and service access - ahead of new vehicle deliveries.
• Keep facilities running: utilities, connectivity, maintenance, access and security, service contracts, and the vendor and property relationships behind them
• Anticipate what the operation will need before it becomes urgent, and stay ahead of the obligations, renewals, and constraints that come with physical space

Equipment & Procurement

• Get the operation what it needs to run - devices, tools, safety equipment, non-autonomous vehicles, furniture, site infrastructure - from requirement through deployment and ongoing support
• Evaluate options on cost, reliability, and lead time, and bring a recommendation rather than a menu of choices
• Move purchases through the right approvals with the right documentation, and keep spend organized and defensible
• Maintain a clear picture of what the company owns, where it is, and what condition it's in
• Run the device and account lifecycle for the field team - procurement, carrier plans, mobile device management, mounting, account provisioning, and recovery at offboarding

Projects & Rollouts

• Take on initiatives from Operations leadership and run them to completion with minimal oversight, including the ones with no obvious owner
• Build plans that hold up: scope, sequence, dependencies, timeline, budget, and the communications that go with them
• Coordinate work across people who don't report to you, and keep it moving without escalating by default

Process & Tooling

• Identify recurring friction and design the process, tool, tracker, or documentation that removes it
• Find manual work worth automating, and build or specify the solution
• Turn ad-hoc practice into standards that hold up after you hand them off

Communication

• Write clearly for very different audiences - frontline operators, executives, customers, vendors - often on the same day
• Deliver operational communications to the team on changes to process, equipment, facilities, and tooling, including operator-facing notes on software and hardware changes.
• Support internal and external events, including planning, logistics, and follow-through
• Give leadership short, accurate status, and escalate early when something is genuinely blocked

You Have

• 3+ years in operations, program or project management, chief of staff, facilities, procurement, or a comparable generalist role where you owned outcomes rather than tasks
• A record of taking ambiguous problems from first mention to fully resolved without supervision, with specific examples you can walk through in depth
• Experience managing external vendors, contractors, or service providers, including scoping work and holding them to it
• Comfort with numbers and commercial terms - you can build a cost comparison, read a quote or a contract, and explain the trade-offs to an executive
• Strong writing; you can produce a clear note to a frontline team and a clear recommendation to a founder
• A reliable system for tracking commitments, so nothing has to be asked for twice
• Willingness to work onsite in Atlanta, including regular presence at our airport facility
• Ability to pass federal background checks and to receive and maintain an airport security badge
• Valid U.S. driver's license

We Prefer

• Experience opening, building out, or relocating a physical site
• Experience supporting a frontline, hourly, or shift-based workforce
• Familiarity with aviation, logistics, manufacturing, construction, or field operations
• Experience at an early-stage or high-growth company where the process did not exist yet
• Experience administering devices, carrier accounts, or SaaS tools (e.g., mobile device management, Apple Business Manager, workforce apps)
• Comfort building lightweight tools - spreadsheets, forms, automations, documentation - to solve a problem quickly