Special Projects Operator

About the Role

Special Projects Operators are responsible for the relationships and the operations that connect our network of experts to our data production. As an SPO, you will recruit, onboard, and manage our experts, and you will build the systems and tooling to automate your recruitment and management processes. This role is half project management, half engineering.

If you want to start a company one day, this is a good place to learn how.

In this role, you will

• Recruit experts into our network - find the communities they belong to, build relationships within those communities, and bring the best people on board.
• Design our expert hiring process - work with our research team to build the screening rubric for each new domain, run it, and automate as much of it as you can.
• Run the network day to day - onboard experts, schedule them onto projects, fill gaps when someone drops out, check the quality of their work, run the payment cycle, and answer the support inbox.
• Build the tooling the network runs on - replace the manual steps in applications, qualification, scheduling, scoring, payments, and reporting, and improve how our team and our experts communicate.
• Keep the paperwork organized - run payroll tasks, file compliance documents, and provision and remove accounts.

What we value

• Scrappiness with people - you find the person who knows the person, and you are comfortable approaching a community you are not yet part of.
• Grit, coupled with good judgement - you're comfortable operating in ambiguous, high-intensity environments. You're independent and resourceful, but you know when you should ask for help before acting.
• Meticulous attention to detail - you would rather find and fix the problems in your work than let someone else discover them for you.

Requirements

• One to four years in an operationally intense environment, or an exceptional record as a new graduate.
• Ability (and enthusiasm) to build your own tools with AI assistance. A professional engineering background is not required, but you must be able to read the documentation and get something working unaided.
• Extraordinary literacy, as evidenced by written and verbal communication. You will write to experts, to partners, and to us.
• A high tolerance for ambiguity, intensity, and sustained effort when the problem demands it.

You might excel if you

• Have earned a place in a community you started outside of, and can explain how you did it.
• Throw events, or host often, and know how to make people want to show up.
• Come from a high-pressure, metrics-driven field like consulting or banking, where you had to be presentable and hit numbers at the same time.

Details

• In-person in San Francisco
• Competitive salary + meaningful equity
• Free meals in office
• Healthcare, 401(k), 15 days of PTO per year
• Relocation assistance
• Small, ambitious team

This is an in-person role in San Francisco. We're a tight-knit founding team and we play to win. Join us if you like to win too.