Special Services Specialist

About the role

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

• Job Title: Special Services Specialist
• Agency: Department of Public Health
• Job Requisition ID: JR0000006824
• Shift: Day (United States of America)

Pay Grade

G $33,042.45 - $42,703.38

About the role

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Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

What We Offer. As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team - Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity - Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture - Work in a unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like yourself.

About the role

Reporting directly to the Registration & Special Services Manager, this position is under general supervision, but according to established policies and procedures, establishes legal birth records, death records and processes special requests in accordance with state and local procedures.

Job Duties and Responsibilities

• Reviews constituents' identification and documentation related to a vital records request to ensure information is valid and in order.
• Rese arch intensive and complex Vital Records requests submitted through the internal Vital Records system.
• Contacts other Vital Records' departments, constituents and/or government agency as needed to research and/or provide information on constituents' request to expedite high quality customer service.
• Registers and documents requests and any updated into tracking system.
• Addresses unique and/or potential fraudulent claims with management to determine best course of action.
• Provides input on standard policies and procedures related to effective record establishment, changes, and special services (e.g., adoptions, legitimations, PAs, delayed births).
• May contact constituent or government agency, attorneys, judges, county custodians to gather missing information to complete requests.
• Performs other assignments as required.

Minimum Qualifications (based on the job code)

• High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent.

Preferred Qualifications

Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:

• Five years prior experience in a business/service environment with proven research and troubleshooting skills, including 2 years in an escalated customer service resolution position (Tier II Representative, Help Desk Support, Problem Resolution, etc.)
• Three years of experience addressing customers' requests and questions, complaints and/or providing information.
• Good customer service communication and interpersonal skills.
• Demonstrates outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
• Must be proficient with Microsoft Office products (e.g.., Word, Excel)
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
• Escalated Customer Service/Tier II support required or equivalent experience
• Good analytical, organizational, and time management skills
• Able to work effectively in a high stress, changing environment
• Knowledge of Vital Records policies.

Additional Information

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

• Relocation assistance is not provided.
• In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

Standard Benefits for Full-Time Salaried Employees

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.