Specialist Affiliate Support Center
- Location
- Americus, GA
- Listed
- Today
About the role
Opportunity Type: Regular
Job Summary
The Affiliate Support Specialist acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, Affiliate Support Organizations, Campus Chapters and ReStores. Affiliate Support Specialists also introduce affiliates to emerging programs, resource development opportunities and ways to maximize use of HFHI's intranet site (MyHabitat).
Key Responsibilities
Affiliate Support Specialist
Habitat For Humanity International
Help strengthen the Habitat network by connecting affiliates with the guidance, resources and support they need. Join Habitat for Humanity International as an Affiliate Support Specialist.
Responsibilities Include
- 40% Respond to incoming calls, emails and referrals regarding interpretation, implementation and use of HFHI policy, protocol and programs.
- 20% Analyze and respond to escalated cases.
- 10% Provide a channel for complaints from or about the HFH network or internal departments.
- 10% Provide medium to long-term engagement coaching for affiliates in application of best practices for specific areas of infrastructure such as family services, board training or volunteer coordination.
- 10% Provide guidance to affiliates in complaint resolution.
- 5% Other related duties as assigned by supervisor.
- 5% Represent the Affiliate Support Center at conferences, summits and learning events.
- Meet individual and group SLAs.
- Customer Satisfaction > 90% on AFSS.
Pay and benefits
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate's qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is:
$19.52 USD
- $29 USD
Annual
About Us
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we are compelled by our Koinonia roots to put God's love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.
Equal opportunity and legal notices
As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.
Habitat for Humanity International is an E-Verify employer.
Right to work (English/Spanish)
From Habitat For Humanity International's careers page, first listed on Rolev.ai on November 15, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Specialist Affiliate Support Center job at Habitat For Humanity International located?
This Specialist Affiliate Support Center position at Habitat For Humanity International is located in Americus, GA. Always check Habitat For Humanity International's application page for specific state eligibility or relocation policies.
How do I apply for the Specialist Affiliate Support Center position at Habitat For Humanity International?
This listing links directly to Habitat For Humanity International's Workday application page. You can apply directly on Habitat For Humanity International's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.