Specialist, ASHRM Chapter & Volunteer Programs

About the role

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.

This position is located in Chicago. Responsible for coordinating chapter relations, volunteer and awards and recognition programs of the American Society for Health Care Risk Management (ASHRM), a professional management group of the American Hospital Association (AHA). Provides administrative support for the ASHRM Advisory Board, including meeting coordination, materials, minutes, action items, and follow-up.

Serves as a responsive resource to chapter leaders, volunteers, members, and internal partners; maintains accurate records and timelines; and supports the consistent, efficient and effective delivery of programs and processes that are in alignment with ASHRM and AHA policies. Essential Functions

• Coordinates chapter relations activities, serving as a primary resource for chapter leaders, responding to inquiries, sharing guidance and connecting leaders with appropriate ASHRM and AHA resources.
• Maintains chapter governance records, leadership rosters, affiliation materials, policies, and required documentation; monitors deadlines and follows up on outstanding requirements.
• Administers chapter leader programs and initiatives, including onboarding, engagement, transitions, milestones, recognition, discussion board maintenance, resource distribution, access requests, and ongoing support for new and returning leaders.
• Compiles and analyzes chapter information, recurring questions and participation trends. Prepares reports and recommends updates to resources and processes to meet chapter needs and align the national organization and chapters.
• Coordinates ASHRM nomination and election processes, including candidate materials, eligibility documentation, communications, voting timelines, vendor or system requirements, results and records.
• Administers ASHRM awards and recognition processes, including application and intake, eligibility documentation, selection materials, communications, award fulfillment, presentation logistics and historical records.
• Maintains project plans, calendars, timelines, contact lists and shared resources for chapter relations, governance, elections, awards and Advisory Board activities.
• Prepares ASHRM Advisory Board agenda, briefing materials and minutes. Coordinates meeting logistics and tracks action items, communications and follow-up.
• Documents procedures, monitors established processes and recommends revisions that improve efficiency, accuracy and service delivery.
• Collaborates with ASHRM staff, chapter leaders, volunteers, AHA partners, and external vendors to deliver chapter and governance activities accurately, on schedule, and in accordance with established policies and procedures.
• Monitors chapter communication channels, distributes timely updates and resources, supports peer exchange, and reports elevates recurring questions, needs, and trends to ASHRM leadership.
• Supports membership growth and retention activities in coordination with the ASHRM membership team.
• Performs other duties as assigned.

Minimum Qualifications: Education

• Bachelor's Degree Association management, business administration, communications, nonprofit management or related field Required or
• Equivalent combination of education and relevant experience

Minimum Qualifications: Work Experience

• 3+ years Experience supporting chapters, affiliates, volunteers, boards, committees, or other member-led groups within a professional association, nonprofit organization, or comparable environment Required
• Experience maintaining leadership rosters, affiliation materials, official records, deadlines and required documentation with accuracy and confidentiality Preferred
• Experience coordinating nominations, elections, awards, recognition or other structured application and selection processes Preferred
• Experience preparing board or committee meeting materials, coordinating logistics, recording minutes, tracking action items, and supporting timely follow-up Preferred

Knowledge, Skills and Abilities

• Proficiency with Microsoft 365 and comfort learning and using association management systems, online communities, survey or voting platforms, shared workspaces, and virtual meeting tools - Required
• Practical knowledge of association, chapter or volunteer operations and the ability to apply established governance practices, policies and procedures - Required
• Ability to coordinate onboarding, orientation, leadership transitions, education and ongoing support for volunteer or chapter leaders - Required
• Strong project coordination skills, including the ability to manage multiple calendars, timelines, communications, records, deliverables, and follow-up activities simultaneously - Required
• Ability to adapt to changing priorities, solve routine problems and make sound decisions within established guidelines - Required
• Excellent written and verbal communication skills, with a service-oriented approach to working with chapter leaders, volunteers, members, staff, vendors, and organizational leadership. - Required
• Ability to demonstrate positive, professional and solution-orientated approach in interactions with members, colleagues and other stakeholders - Required

Salary Information

Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

Salary Range - Minimum

61000

Salary Range - Midpoint

76000

Salary Range - Maximum

91000

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

The AHA participates in the E-Verify Program. #LI-Hybrid