Specialist, Inside Sales

About the role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Responsibilities

• Initiates proactive customer engagement across digital channels to progress opportunities, renewals, and expansions.
• Develops territory and account contact plans that optimize outreach cadence and follow-up activities within assigned accounts.
• Conducts pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions.
• Negotiates commercial terms within established policy and coordinates required quoting and contract documentation for activation.
• Coordinates account program activities and solution adoption milestones with cross-functional partners to support realized value.
• Monitors product availability, service signals, and customer feedback to identify risks early and escalate issues through defined channels.
• Maintains accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness.

Education

• Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required.

Work experience

• 2+ years of experience in inside sales, sales support, account management, business development, or a related field required.
• Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent preferred. Certified Strategic Account Manager (CSAM) or equivalent certification preferred.

Skills and knowledge

• Working knowledge of business administration, sales, and marketing fundamentals.
• Knowledge of remote selling motions across phone, video, and digital channels.
• Ability to apply consultative selling and value-based messaging to customer needs.
• Ability to develop and maintain long-term customer partnerships within assigned accounts.
• Knowledge of contract concepts, pricing structures, and compliance expectations.
• Ability to negotiate commercial terms within defined policies and guardrails.
• Ability to conduct pre-call research, account planning, and post-call follow-up actions.
• Ability to identify and qualify opportunities and progress them through close and renewal.
• Ability to analyze sales activity, profitability, and performance data to prioritize actions.
• Working knowledge of CRM and sales tools for pipeline, activity, and forecasting visibility.
• Ability to coordinate onboarding, program implementation, and adoption activities across stakeholders.
• Knowledge of product/solution positioning, access pathways, and launch coordination practices.
• Working knowledge of institutional healthcare and/or commodity product sales environments.
• Ability to document customer interactions and maintain accurate commercial records.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
• Full time