Specialist Lead Crisis Intervention

About the role

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities.

In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

General Description

The Crisis Intervention Specialist Team Lead will work with an inter-disciplinary treatment team providing intensive, community-based crisis support services to consumers with developmental disabilities and co-occurring mental illness. This individual will assess IDD consumers at risk of or actively in crisis, develop plans to reduce crises, train caregivers and support staff on how to implement the plans, mentor staff providing crisis intervention services, and comply with on-call requirements.

Essential Duties and Responsibilities

• Collaborates with LIDDA, internal IDD departments, and external agencies to identify IDD individuals at-risk of or actively in crisis.
• Assesses each individual on assigned caseload using an in-depth biopsychosocial model to identify maladaptive behaviors and needed supports.
• Develops crisis intervention management plans describing therapeutic supports needed by each individual on assigned caseload.
• Provides crisis intervention support services (community-based training and support) to assigned caseload to support with crisis stabilization.
• Provides crisis management services during active crises as need to assigned caseload.
• Provides recommendations for additional services and supports to assist with maintaining stabilization.
• Connects individuals served with recommended services and supports and ensures implementation, as needed.
• Advocates on behalf of assigned caseload and/or their caregivers for additional services and supports.
• Serves as the after-hours on-call Crisis Intervention Specialist per schedule rotation.
• Thoroughly and timely documents progress and all interactions pertaining to assigned caseload.
• Completes assigned reports.
• Attends all required treatment team meetings.
• Provides consultation and training services to schools, hospitals, criminal justice settings, MCOT, community agencies, and day habilitation/vocational workshops as indicated.
• Provides thorough field training for incoming Crisis Intervention staff.
• Trains and mentors Crisis Intervention Services staff when questions or concerns arise.
• Assists Crisis Program Supervisor III as needed.
• Performs other duties as assigned.

Competencies

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job:

• Self-motivated and able to work independently.
• Strong organizational and time management skills.
• Ability to communicate and collaborate with a variety of individuals, teams, agencies, and systems.
• Ability to record data neatly, coherently, accurately, and objectively.
• Knowledge of laws, regulations, and policies and procedures related to the Agency and all stakeholders.
• Creative service implementation processes designed to meet the needs of people served.
• Emergency/Crisis Intervention skills.
• Knowledge of issues and challenges relating to intellectual and developmental disabilities, including autism spectrum disorders.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

Education and Experience

• Masters or Doctorate Degree in the field of Psychology, Applied Behavior Analysis, Social Work or other related field.
• Three to five years of supervised experience in providing behavior services to individuals with intellectual and development disabilities.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
• Ability to successfully use an automated clinical record keeping system.
• Ability to utilize Internet for resources.

Certifications, Licenses, Registrations

• Valid license (provisional or unrestricted) as a Psychologist, Board Certified Behavior Analyst, Licensed Professional Counselor, or another clinical field preferred.

Physical Demands

• While performing the duties of this job, the incumbent is required to talk and hear.
• The incumbent must be able to carry material (up to 25 pounds) between sites.
• Must have reliable, personal transportation to-and-from sites.

Travel

• In-county travel.
• None-to-Negligible travel outside of the county.

Work Environment

• The noise level may vary between low and mild.
• The work environment should not experience temperature extremes (hot and cold).

Benefits Information and Perks

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend - 6% of the base salary
• Many other benefits