Specialist, Learning Systems & Development

Position Summary

The Learning Systems & Development Specialist is responsible for designing, developing, implementing, and maintaining learning programs, training content, and technology solutions that support employee development across LAGOS.

This role administers the Learning Management System (LMS), manages learning records and reporting, supports certification programs, and coordinates learning initiatives spanning onboarding, product education, sales enablement, leadership development, and compliance training.

Serving as a key resource for learning technology, curriculum development, and learning effectiveness measurement, this role partners with subject matter experts and business leaders to deliver engaging, accurate, and scalable learning experiences aligned with organizational needs.

Key Responsibilities

Learning Management System Administration

• Administer the LMS, including learner profiles, user permissions, organizational structures, and learning groups, ensuring data integrity and system reliability.
• Publish and maintain learning content, curricula, and assignments across Retail, Wholesale, Ecommerce, Customer Experience, Corporate Functions, and external audiences.
• Serve as the primary LMS resource for learners, managers, and trainers; troubleshoot issues, coordinate vendor support, and support system upgrades and integrations.

Learning Program Design & Development

• Design and develop training content, including eLearning modules, job aids, facilitator guides, assessments, and microlearning, applying instructional design best practices and adult learning principles.
• Partner with subject matter experts and business stakeholders to identify learning needs and build curricula and learning paths for onboarding, product education, sales enablement, leadership development, and compliance training.

Certification Programs & Learning Records

• Administer certification programs, including assessments, tracking, renewals, and recertification cycles.
• Maintain accurate, audit-ready learner records and monitor compliance training requirements. 2

Reporting & Learning Effectiveness

• Develop dashboards and reports on training completion, compliance, certifications, learner engagement, and LMS utilization.
• Measure learning effectiveness through assessment results, learner feedback, and performance indicators, and recommend improvements to HR and business leaders.

Learner Engagement & Enterprise Learning Support

• Provide operational support for enterprise learning initiatives, including program launches, scheduling, logistics, and communications that drive participation and engagement.
• Develop user guides and FAQs, and support the delivery of virtual and in-person training as needed.

Key Performance Indicators

• Training Completion Rate
• LMS Adoption & Learner Engagement Rate
• Certification Compliance Rate
• On-Time Delivery of New & Updated Learning Content
• LMS Support Resolution Time
• Learner Satisfaction Score

Qualifications

• Bachelor's degree in Instructional Design, Education, Learning & Development, or a related field.
• Instructional design, LMS administration, or talent development (e.g., ATD) certifications preferred.
• 2-5 years of experience in learning & development, instructional design, or learning technology.
• Hands-on experience administering a Learning Management System (LMS).
• Experience designing and developing training content, including eLearning, using authoring tools such as Articulate 360, Adobe Captivate, or similar.
• Retail, wholesale, consumer products, luxury, or multi-channel business experience preferred.
• Working knowledge of instructional design methodologies (e.g., ADDIE) and adult learning principles.
• Strong reporting and analytical skills, including proficiency in Excel and dashboard tools, with the ability to translate data into actionable insights.
• Strong written and visual communication skills with the ability to create clear, engaging learning materials.
• Ability to manage multiple projects independently, prioritize effectively, and meet deadlines with excellent attention to detail.
• Ability to troubleshoot system issues and provide effective end-user support.

Success Profile

Success in this role is measured by the delivery of engaging, effective learning programs and content that build employee capability; a well-run, highly adopted LMS with accurate learning records and compliance reporting; certification programs that are current and well-managed; clear measurement of learning effectiveness that informs continuous improvement; and a seamless learning experience that enables employees to develop skills, achieve certifications, and reach proficiency faster while supporting the continued growth of the LAGOS brand.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.