Specialty Pharmacy Liaison

About the role

Bring Your Pharmacy Experience Into a Patient-Focused Liaison Role!

Here's what you'll be doing

• Coordinate specialty referrals: Receive, review, and process medication referrals, gather required documentation, and track progress to support timely prescription fulfillment and treatment initiation.
• Guide patients through the process: Coordinate onboarding and help educate patients regarding specialty pharmacy services, prior authorizations,, medication fulfillment options, and available access to resources.
• Support insurance approvals: Verify benefits, coordinate prior authorization submissions and renewals, and follow up on delays or denials. Assist with appeals and reconsideration requests under pharmacist direction.
• Connect patients with financial support: Help identify assistance programs, complete applications, and monitor approvals and renewals to reduce financial barriers and prevent treatment interruptions.
• Keep treatment moving: Coordinate refills, shipment scheduling, and prescription renewals. Conduct refill reminders and adherence outreach, escalating clinical concerns or treatment barriers to the pharmacist.
• Build strong working relationships: Serve as a liaison among patients, providers, clinic staff, pharmacists, payers, and assistance programs to communicate updates and resolve medication access challenges.
• Stay on top of the details: Maintain accurate referral, patient, prescription, and authorization records while protecting patient confidentiality and following pharmacy and regulatory requirements.
• Help improve pharmacy operations: Contribute to workflow improvements, quality initiatives, and departmental goals that support timely access, medication adherence, and customer service.

Who you are

• Independent and proactive: You're a self-starter who takes ownership, follows through, and works confidently without constant direction.
• Organized and focused: You can manage competing priorities, keep track of details, and move multiple tasks forward.
• Flexible and adaptable: You adjust to changing needs and feel comfortable working across pharmacy and clinic settings.
• A confident communicator: You're comfortable initiating conversations, asking questions, and working directly with providers, staff, and patients.
• Comfortable promoting services: You can explain the value of our specialty pharmacy, address concerns thoughtfully, and encourage patients to use our services while respecting their choices.
• Patient-focused and collaborative: You bring professionalism, empathy, and discretion to your interactions and work well with others to resolve challenges.
• Comfortable with technology: You're highly proficient in Microsoft Excel and Word and can quickly learn new software and find the information you need.
• Experience in specialty pharmacy, cardiopulmonary, or oncology is a plus!

Live and Work in Montana's Flathead Valley

• Located in scenic Kalispell, our campus puts you close to everything the Flathead Valley has to offer.
• With Glacier National Park, Flathead Lake, two ski resorts, and countless hiking and biking trails nearby, you'll have access to year-round outdoor recreation.
• From days on the lake to weekends in the mountains, this is a place to build your career and enjoy life beyond work.

What we offer you!

• Monday - Friday schedule: No weekends or holidays!
• Competitive compensation
• Affordable comprehensive health benefits
• 401(k) with generous immediate employer matching
• Logan Health Fitness Center membership discount - 1/2 off
• Tuition Reimbursement program
• Employer paid life insurance and more!

Additional information

If you're a confident communicator who takes initiative, stays organized, and enjoys building relationships, this could be your next step!

Qualifications

• Montana Pharmacy Technician licensure required.
• Minimum of two (2) years Pharmacy Technician experience required.
• Nationally certified as a CPhT or equivalent preferred.
• Possess knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred.
• Highly proficient in Microsoft Office particularly Excel and Word required. Possess ability to quickly learn other software programs and extract relevant information required.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Additional information

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Full-time, 40 hours per week, Monday - Friday, 8-hour days shifts

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening