Sr. Account Manager

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Senior Account + Relationship Manager: MEDIA

What You Will Be Doing

Responsible for managing all aspects of one or more large and complex media|entertainment global accounts, ensuring customer satisfaction, growing account profitability and revenue, cross selling and engagement. Managing one or more Associate/Account Managers or other support personnel assisting with day-to-day activities for said global accounts.

Main responsibilities - Accountable for overall Customer Satisfaction, Retention and Growth, working closely with Sales leadership

• Onboarding new customers/programs at a global level
• Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points
• Define, deploy, measure onboarding plan with internal teams & customers
• Define and manage risk mitigation analysis and plan
• Ensure an internal and external technology roadmap is defined and deployed
• Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams
• Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)
• Document account processes & SOPs including pricing, contractual terms, global quality plan
• Define with given stakeholders account strategy to grow revenue, increase profit & client sat + produce improvement & efficiencies plan and innovation roadmap
• Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition
• Audit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models)
• Participate in Client RFPs, RFIs, RFQs
• Lead regular Business Reviews, status calls, etc.
• Ensure compliance with PMO framework
• Be a consultative partner to customers by identifying areas for improvement and solving customer's business problems
• Manage Customer reporting
• Create customer loyalty and advocacy

Your experience includes

• 3-5 years of work experience, preferably in sales or customer service in Media/Entertainment
• Minimum Bachelor's degree
• Excellent written and verbal communication skills
• Strong customer service + interpersonal skills
• Highly motivated and goal-oriented
• Effective time management + organizational skills
• Proactive approach to problem solving
• General knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Presentation skills/eye for design

Where Your Career Is Going

• At TransPerfect, there are a lot of growth opportunities.
• The successful candidate will be ambitious and motivated with the ability to learn quickly.
• If you're ready to join a growing company and jumpstart your career, we want to hear from you!
• All departments offer career growth and development that can combine your skills, interest and experience.
• We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Company benefits - If applicable

Additional earnings: Eligible for quarterly bonus - Optional