Sr Advisor - Technology Services

About the role

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart.

As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures.

Saving children.® Job Description Join our IT organization as a Sr. Advisor leading the vision, priorities, and delivery outcomes across IT Service Management, with a strong focus on IT Asset Management, operational performance, and continuous improvement.

You'll translate business needs into actionable roadmaps, strengthen governance and controls, and use reliable data, reporting, automation, and AI to improve decision-making and efficiency. The ideal candidate brings experience in IT Operations, Supplier Management, or Asset Management, with expertise in hardware/software lifecycle management, licensing, procurement, audit readiness, and related tooling.

You'll collaborate across IT leadership, vendors, and partner teams to improve how IT manages assets, spend, risk, and service performance.

What you'll do

• Build and maintain service roadmaps; prioritize work and ensure measurable outcomes across IT PO/Invoice Processing, IT Asset Management, and IT Telco/SMO reporting.
• Improve process controls, compliance, and risk management; drive transparency and effectiveness with reliable metrics and dashboards.
• Influence and align stakeholders across IT leadership, vendors, and partner teams.

What you'll bring

Deep IT Asset Management expertise: hardware/software lifecycle governance, license & entitlement oversight, inventory accuracy, audit readiness, and tooling familiarity (e.g., asset repositories). Solid understanding of procurement workflows (PO matching, invoice validation) and telco billing/usage reporting. 7+ years in IT Operations/Supplier Management/Asset Management and a bachelor's degree in a related field.

Strong communication, analytical problem-solving, process automation, and the ability to drive outcomes in cross-functional environments. Ability utilize AI to enhance, automate, and streamline processes. Impact: Your work will streamline how IT manages assets, spend, and reporting-delivering clear results, better controls, and continuous improvement across our IT Supplier Management services.

• This role is based at our National Executive Office in Memphis, TN.
• Candidates are eligible for a hybrid work schedule.
• Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only.
• We're dedicated to ensuring children and their families have every opportunity to enjoy life's special moments.
• We're also committed to giving our staff excellent benefits so they can do the same.

No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities.

All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.