Sr. Associate - S&M - Customer Success 5B
- Pay
- $31,200 – $39,000 per year
- Location
- 3409-G-LLC: 6500 Chase Oaks Blvd, Plano, TX US
- Listed
- 13 days ago
About the role
Sr. Associate - S&M - Customer Success
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
About the role
- Should be able to work in blended environment where able to cater both Inbound and Outbound calls
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
- Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
- Provide payment plans basis customer requirement.
- Negotiate with customers to ensure they can make their account current
- Strong analytical and accounting skills
- Focus on team goals and successes, not just individual goals and successes
- Willingness to take additional training as suggested by management
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce
Required Skills
Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support
- Language
- English (Required), English (Required)
- Language Proficiency -
- Advanced - C1
- Additional Job Location -
- Job Type
- Regular
- Master Skill List -
- S&M - Customer Success
- Remote Type -
- Hybrid
- Work Shift -
- Day Job (United States of America)
The approximate annual base compensation range for this position is
- 31,200 to 39,000 USD
- "Los Angeles California-based candidates are not eligible for this role"
- The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
- Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
- Make an impact - Help global enterprises solve business challenges that matter
- Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Equal opportunity and legal notices
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
From Genpact's careers page, first listed on Rolev.ai on October 28, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Sr. Associate - S&M - Customer Success 5B role at Genpact?
The Sr. Associate - S&M - Customer Success 5B posting at Genpact states compensation of $31,200 – $39,000 per year. Final pay may depend on location, experience, and interview evaluation on Genpact's official career site.
Where is the Sr. Associate - S&M - Customer Success 5B job at Genpact located?
This Sr. Associate - S&M - Customer Success 5B position at Genpact is located in 3409-G-LLC: 6500 Chase Oaks Blvd, Plano, TX US. Always check Genpact's application page for specific state eligibility or relocation policies.
How do I apply for the Sr. Associate - S&M - Customer Success 5B position at Genpact?
This listing links directly to Genpact's Workday application page. You can apply directly on Genpact's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.