Sr. Consultant, Professional Services

What we’re looking for

We're targeting candidates located anywhere in the greater DMV area, from western Fairfax County (Reston/Chantilly) through Washington, D.C., and into nearby Maryland (e.g., College Park), who can easily support customer engagements throughout the region.

ScienceLogic is looking for a TS/SCI Cleared Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

What you’ll be doing

• Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
• Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
• Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
• Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
• Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.

Qualities you possess

• 10+ years supporting Federal customers
• Active TS/SCI clearance with ability to successfully complete a CI Poly
• 7+ years with enterprise infrastructure monitoring, network management, or application performance platforms
• 5+ years of hands-on Linux administration/support experience
• Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments
• Experience implementing and troubleshooting enterprise monitoring/network management solutions
• Hands-on experience with SNMP, MIBs, traps and Syslog
• Experience with MySQL and scripting/automation (PowerShell, Python, Bash or similar)
• Strong customer-facing, troubleshooting, communication and consultative skills
• Ability to work independently, lead customer engagements and manage competing priorities
• Bachelor's degree in Computer Science, Engineering or related field

Preferred

• Experience with ScienceLogic/EM7, SolarWinds, NetCool/Tivoli, Nagios, HP OpenView or similar EMS/NMS platforms
• Experience with REST/integrations, WMI, XML/SOAP and Linux scripting
• ServiceNow, PagerDuty or other ITSM integration experience
• PHP and/or Python experience

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.