Sr. Credit & Collections Analyst

About the role

Location: Remote/Hybrid, USA

This position reports to the Senior Collections Manager.

Job Summary

Centric Software is seeking a Senior Credit & Collections Analyst to join our high-performing Finance & Accounting team. This role is critical to the management of global accounts receivable and credit risk in a fast-paced, growth-oriented environment. The ideal candidate is detail-oriented, well-organized, and proactive, with a strong sense of ownership and accountability.

We are looking for a collaborative team player who thrives in a dynamic setting, adapts quickly to change, and contributes to continuous process improvement. Strong communication and problem-solving skills are essential, along with a data-driven mindset and the ability to prioritize effectively. The Senior Analyst will also participate in special projects that support department goals and cross-functional initiatives.

Responsibilities

• Ensure effective operation of collections activities, including managing and maintaining customer aging reports.
• Escalate collection concerns, disputes, or high-risk accounts to the Sr. Collections Manager.
• Research and resolve past-due invoices and customer discrepancies in a timely manner.
• Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.
• Advise customers on payment arrangements and strategies for resolution.
• Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.
• Maintain accurate and complete records of collection efforts and customer communications.
• Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.
• Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.
• Prepare journal entries related to Trade AR.
• Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.
• Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.
• Recommend and support continuous improvement of credit and collections processes.
• Provide backup coverage and collaborate with other analysts across the global collections team.

Qualifications

Required

• Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, basic formulas) and strong analytical capabilities.
• Proficient in Microsoft Word, Outlook, and Office 365 applications.
• Quick learner who can adapt to new systems and shift priorities.
• Ability to manage time effectively and work independently within a team-oriented environment.

Preferred

• Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).
• Prior experience supporting collections during mergers and acquisitions (M&A), including integration of AR balances and customer accounts.
• Experience mentoring or providing guidance to Collections Analysts, including assisting with training, answering process questions, and supporting day-to-day issue resolution.
• Experience working in multi-currency, multi-region collections environments, including familiarity with international payment behaviors and regional compliance nuances.