Sr Customer Service Administrator

About the role

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

About the role

The Service Administrator is a hybrid administrative and technical role that supports both customer service operations and pipette maintenance activities within the Calibration Lab. Under the direction of the Calibration Lab Manager, this position is responsible for customer communication, quotations, purchase orders, equipment receiving and shipping, and service documentation. This role requires a combination of strong organizational, customer service, and hands-on technical skills to ensure a high-quality customer experience and efficient lab operations. DESCRIPTION Administrative

Responsibilities

• Receive and process customer equipment for calibration, repair, and preventative maintenance.
• Prepare customer quotes and process purchase orders.
• Communicate with customers regarding service updates, findings, and approvals.
• Maintain accurate work orders and service records in the CRM system.
• Coordinate equipment shipping and receiving activities.
• Technical

Pay and benefits

Perform preventative maintenance on Thermo Fisher Scientific and other manufacturers' manual and electronic pipettes. Support basic pipette service and maintenance activities. Follow service procedures and quality standards. Assist in maintaining an organized and efficient laboratory environment. REQUIREMENTS High School Diploma or equivalent preferred.

Ability to work effectively both independently and collaboratively within a team, exercising sound judgment and decision-making skills. Strong customer service and problem-solving skills. Basic to intermediate proficiency with Microsoft 365 applications, including Outlook, Word, and Excel. Good verbal and written communication skills. Strong organizational and time management skills.

Attention to detail and ability to keep accurate records. Work involves periods of sitting, standing, walking, reaching, bending, and handling materials. Performs repetitive handling of pipettes and other small components requiring manual dexterity. Provide references prior to interview. Compensation and Benefits The hourly pay range estimated for this position based in California is $20.41-$30.61.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S.