Sr. Customer Service Engineer
- Pay
- $22 per hour
- Location
- Corry, PA · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- 30 days ago
Skills & highlights for this role
- PC and laptop repair
- Active Directory
- ITIL
- ticketing systems
Also useful
- Microsoft Office 365
About the role
The Senior Customer Service Engineer is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications & Requirements
Responsibilities *Provides support to client VIP's *After hour support required as needed *Ability to be on stand-by as required in order to provide service to VIP clients *Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. *Ability to collaborate with and support Sr. Level end users *Proactively research and recommend alternative automated approaches for successful completion of work *Responsible to manage, deploy, track and keep secure IT assets *Identify and recommend process improvements *Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. *Perform Install/Move/Add or Change (IMAC) activities. *Perform all assigned desk-side support activities *Display outstanding technical and professional services skills at all times *Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines *Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair *Understands and follows all documented service operations policies and procedures. *Other duties or certifications may be assigned to meet business needs *Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: *Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or
Qualifications
*Proficient in hardware technology and configurations *Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook *Microsoft Office 365 preferred *ITIL knowledge *Knowledge of ticketing systems *Experience using Active directory Skills: *Excellence in communication and customer-facing skills *Strong oral, written and interpersonal skills *Excellent organizational skills *Ability to be on stand-by *Ability to follow instructions and processes with minimal instruction *Ability to lift and or move various computer equipment up to 50 lbs. *After hour support required as needed *Ability to be on stand-by as required in order to provide service to VIP clients *Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. *Ability to collaborate with and support Sr. Level end users *Proactively research and recommend alternative automated approaches for successful completion of work *Responsible to manage, deploy, track and keep secure IT assets *Identify and recommend process improvements *Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. *Perform Install/Move/Add or Change (IMAC) activities. *Perform all assigned desk-side support activities *Display outstanding technical and professional services skills at all times *Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines *Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair *Understands and follows all documented service operations policies and procedures. *Other duties or certifications may be assigned to meet business needs *Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: *Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or
Qualifications
*Proficient in hardware technology and configurations *Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook *Microsoft Office 365 preferred *ITIL knowledge *Knowledge of ticketing systems *Experience using Active directory Skills: *Excellence in communication and customer-facing skills *Strong oral, written and interpersonal skills *Excellent organizational skills *Ability to be on stand-by *Ability to follow instructions and processes with minimal instruction *Ability to lift and or move various computer equipment up to 50 lbs.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
From Worldwide TechServices's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Sr. Customer Service Engineer role at Worldwide TechServices, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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More at Worldwide TechServices
All Worldwide TechServices jobsCommon questions
What is the salary for the Sr. Customer Service Engineer role at Worldwide TechServices?
The Sr. Customer Service Engineer posting at Worldwide TechServices states compensation of $22 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Worldwide TechServices's official career site.
Where is the Sr. Customer Service Engineer job at Worldwide TechServices located?
This Sr. Customer Service Engineer position at Worldwide TechServices is located in Corry, PA (On-site). Always check Worldwide TechServices's application page for specific state eligibility or relocation policies.
What qualifications are required for Sr. Customer Service Engineer at Worldwide TechServices?
For the Sr. Customer Service Engineer role, Worldwide TechServices highlights 4+ years of relevant experience; experience with PC and laptop repair, Active Directory, ITIL, ticketing systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Sr. Customer Service Engineer position at Worldwide TechServices?
This listing links directly to Worldwide TechServices's SmartRecruiters application page. You can apply directly on Worldwide TechServices's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.