Sr. Customer Service Manager

About the role

• Schedule: Full Time
• Job Type: Hybrid
• Salary Type: Salary
• Req #: 3665

About the Role

The Sr. Customer Service Manager serves as Uber Freight's primary onsite operational partner supporting one of our key manufacturing customers. In this role, you'll play a critical part in keeping the customer's production schedule on track by ensuring inbound materials are delivered on time and transportation issues are resolved quickly.

Working directly with the customer's material planning and transportation teams, you'll coordinate with suppliers, carriers, and internal Uber Freight teams to proactively manage inbound shipments, resolve transportation challenges, and minimize supply chain disruptions. This is a fast-paced, highly collaborative role that requires strong problem-solving skills, operational excellence, and the ability to make real-time decisions in a manufacturing environment.

This position is 100% onsite at our customer's location in Maine.

What You'll Do

• Serve as the primary onsite operational contact between the customer and Uber Freight for day-to-day transportation and supply chain activities.
• Partner with customer material planners, suppliers, carriers, and internal Uber Freight teams to coordinate inbound materials and ensure on-time delivery to support uninterrupted production.
• Monitor transportation activity using Transportation Management Systems (TMS) and operational reporting to identify potential disruptions and proactively resolve issues before they impact manufacturing.
• Manage supplier releases, carrier performance, and shipment execution while escalating issues as needed to minimize operational risk.
• Collaborate with Operations, Carrier Management, International, and cross-functional teams to ensure customer priorities are met.
• Lead customer meetings to review operational performance, discuss open issues, and communicate action plans.
• Track operational KPIs and identify opportunities to improve transportation performance and day-to-day execution.
• Support customer onboarding activities and serve as a key operational point of contact during implementation.
• Recommend and implement process improvements that enhance operational efficiency and strengthen the customer experience.
• Partner closely with the Associate Manager - Operations to ensure seamless execution of daily transportation activities.

Basic Qualifications

• High school diploma or GED equivalent.
• 5+ years of experience in transportation, logistics, or supply chain operations.
• 1+ year of onsite experience supporting a manufacturing environment.
• Experience working directly with suppliers to coordinate inbound materials and ensure on-time delivery.
• Experience working with dedicated fleets or carrier operations.
• Strong problem-solving, organizational, and communication skills with the ability to manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• Experience supporting inbound logistics within a manufacturing or production environment.
• Experience using Transportation Management Systems (TMS).
• Experience with SAP or other ERP systems.
• Experience leading operational process improvements or cross-functional projects.
• Strong customer relationship management and stakeholder communication skills.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.