Sr Field Service Technician

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure a first-time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities, or any recurring problems.
• Take care of other tasks as needed

What we look for

• Associate degree in Electronics - preferred, In lieu of Assoc's degree, certification/formalized training in Electronics, Networking, or technical military equivalent
• Must have a valid driver's license
• Ability to obtain or have existing state security license as required.
• Functional and practical comprehension of MS Office and PC skills.
• General knowledge of electronics required, network device setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to travel and work overtime as needed.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team
• Confident, articulate, and professional speaking abilities
• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan - preferred
• Complete company provided basic EAS/Video new hire classroom certifications
• Complete company provided RFID Basic Certification
• Demonstrate the ability to work independently solving higher level of trouble shooting skills

Required

• Willing to travel within Arizona
• Available to work overtime as needed

Pay and benefits

HIRING HOURLY RANGE: $29-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.