Sr. Forward Deployed Engineer

Who we are looking for

Serving as a trusted technical advisor and key problem-solver, the Senior Forward Deployed Engineer leads efforts to overcome complex operational and technical challenges. This role focuses on one of our cable assembly production sites.

Drawing on extensive knowledge of distributed software systems and AWS cloud infrastructure, this individual will diagnose and resolve issues spanning plant operations, system integrations, and cloud-based services. They will work closely with plant leadership and the Cadonix development team.

They will help find system improvement opportunities, influence feature enhancements, and translate manufacturing needs into technical requirements.

What you get to do

• On-Site Technical Leadership - Lead on-site support for smartBuild at the plant. Own the resolution of complex, cross-system issues and set priorities alongside plant management during production-critical incidents, keeping collaborators informed until service is restored.
• Distributed Systems & AWS Operations - Diagnose issues across smartBuild's distributed architecture, from shop-floor components and integrations through to cloud services on AWS. Work with the Development and DevOps teams to improve reliability, performance, monitoring and deployment at the site.
• Customer Liaison & Solution Design - Translate the plant's manufacturing requirements into well-scoped change requests and solution proposals. Contribute to technical design discussions with Product and Development, and use knowledge of harness manufacturing to help shape the product roadmap.
• Lead root-cause analysis for major or recurring incidents. Drive preventive fixes alongside the development team. Continually improve runbooks, monitoring, and support processes.
• Mentorship & Collaboration - Mentor and guide a Forward Deployed Engineer with less experience, reviewing their work and exchanging technical and domain knowledge. Set the standard for on-site training and documentation for operators, supervisors and engineers.

What you bring to the Team

• A bachelor's degree or equivalent experience in Computer Science, Software Engineering, Electrical or Manufacturing Engineering, or a related field, or an equivalent combination of education and experience.
• 7+ years' experience in software engineering, site reliability, solutions or application engineering
• Strong SQL and relational database skills, programming or scripting (e.g. Python, TypeScript/JavaScript or C#), APIs and integrations, and Windows and Linux environments. Experience with MES, ERP or other manufacturing systems is a plus.
• Experience with or familiarity in wire harness manufacturing (e.g. cutting, stripping, crimping, formboard assembly, electrical testing) or harness build tools, and an understanding of how software supports production flow, quality and traceability.
• 3+ years supporting complex distributed systems in production on AWS.
• Experience in or exposure to wire harness or electrical manufacturing is strongly preferred.

Pay and benefits

The base salary range for this position is $143,666-$215,500 per year. This range represents the Company's good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location.

In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.

The BIG payoff

We are a company who is going to make a difference in the industries and the communities in which we choose to operate. Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

We want to work with people that reflect the communities in which we operate: