Sr. Logistics Operation Specialist- Bilingual (Korean/English)

About the role

• Coordinate overall FTL transportation operations to ensure efficient and on-time service
• Develop and maintain strong relationships with carriers, customers, and logistics partners
• Negotiate freight rates while maximizing profitability and maintaining service quality
• Monitor shipments and resolve service issues, delays, claims, and operational challenges in a timely manner
• Collaborate with internal departments including operations, dispatch, customer service, and accounting to support daily business activities
• Provide guidance, support, and timely performance feedback to team members
• Assist with process improvement initiatives and special projects as assigned
• Support administrative tasks and reporting requested by management
• Perform other duties and responsibilities as assigned

Qualifications & Requirements

• Bilingual proficiency in Korean and English is preferred, as the role involves frequent communication with Korean-speaking clients and partners in both the U.S. and Korea
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Education and Experience

• Bachelor’s degree or Equivalent combination of education and experience required
• Minimum 4+ years of experience in freight forwarding, trucking, or logistics industry preferred
• Supervisory experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Physical Requirements

• Ability to sit in front of a desk and/or in from of the computer for long periods
• Repetitive use of hand/grasping product, writing and typing
• Must be able to lift up to 5 pounds at times
• NO C2C