Sr. Manager, Client Services

About the role

• Work Schedule
• Standard (Mon-Fri)
• Environmental Conditions
• Office

About the role

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

About the role

Join our collaborative team at Thermo Fisher Scientific as a Senior Manager of Client Services Projects in our Clinical Trials Division. In this key leadership role, you'll create exceptional customer experiences while managing complex clinical trial projects across our network. You'll lead and develop project management teams responsible for ensuring seamless delivery of clinical supplies to patients.

Working at the intersection of healthcare innovation and operational excellence, you'll collaborate with pharmaceutical and biotech customers to optimize clinical trial supply chains and help bring life-changing therapies to market.

Your contributions will include strategic leadership of project teams, implementation of innovative solutions, and development of strong client partnerships. You'll guide continuous improvement initiatives while maintaining the highest standards of quality and compliance in a GMP environment. This role offers the opportunity to make meaningful contributions to healthcare while advancing your career with an industry leader.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in clinical trial project management or related pharmaceutical/biotech industry
• Preferred Fields of Study: Business, Life Sciences, Supply Chain, or related field
• Project Management certification preferred
• 5+ years of people management experience, including team leadership
• Strong knowledge of GMP environment and clinical trial regulations
• Demonstrated success in leading complex clinical supply chain projects
• Excellence in client relationship management and strategic partnership building
• Advanced problem-solving and analytical skills with data-driven decision making
• Strong communication and presentation abilities across all organizational levels
• Proven experience in process improvement and change management initiatives
• Strong financial acumen and budget management experience
• Proficiency in project management tools and systems (Microsoft Project, Salesforce, etc.)
• Experience with clinical supply chain operations and distribution management
• Ability to work effectively in matrix organizations
• Strong commitment to diversity, inclusion, and ethical business practices
• Ability to travel up to 25% including international travel
• Fluency in English required; additional language skills advantageous

Compensation and Benefits

The salary range estimated for this position based in Illinois is $110,000.00-$165,050.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount