Sr. Manager, Commercial Operations

Key Responsibilities

Contract standardization & management

• Manage and maintain standard contract template: ensure current business, legal and compliance requirements in collaboration with the structured finance and legal team
• Customer detail validation: Ensure customer details (legal entity, contact info) are accurate and ensure alignment with contract terms, including pricing, terms and conditions
• Tailor contracts based on client requirements, including scope of work, service levels and deliverables

Contract creation & negotiation

• Prepare and integrate negotiated terms by the sales and legal team to the customer contract
• Ensure contract reviews through the internal approval workflow, facilitating reviews with internal stakeholders, including legal, finance and ELT

Proposal preparation & customization

• Develop tailored proposals in collaboration with the sales, engineering, pricing/structure finance and legal teams
• Customize proposals based on customer requirements and project plans, with specific Bloom solutions
• Ensure quality of formatting for customer executive level presentation, including graphics, charts, structured layouts
• Work with the structured finance team to develop pricing structure and payment terms that are aligned to customer requirements and PnL structure

Proposal review & submission

• Ensure proposal is reviewed across all functions and obtain approvals from all stakeholders (legal, engineering, finance)
• Manage Salesforce approval documentation. Get approval from the Bloom ELT before finalization
• Ensure timely delivery of the proposal by the responsible Account Executive or Bloom leadership
• Communicate acknowledgement of submission and track customer feedback or clarification

Cross-functional Team Coordination

• Facilitate seamless communication and workflow between sales, application engineering, structured finance, and leadership teams
• Manage project timelines, track interdepartmental deliverables, and proactively identify and resolve potential bottlenecks
• Organize and lead cross-functional meetings to ensure alignment on proposal strategies, pricing, and customer engagement approaches

Operational Process Optimization

• Continuously review and refine sales operations processes to enhance efficiency and effectiveness
• Develop and implement best practices for proposal creation, RFP response, and cross-functional collaboration
• Act as a subject matter expert on sales operations tools, methodologies, and industry benchmarks

Qualifications

• Experience: 8+ years of experience in sales operations, preferably in energy or technology solutions.
• Technical Expertise: Strong knowledge of alternative energy solutions, especially fuel cell technology, microgrids, and renewable integration for behind-the meter applications and large-scale facilities.
• Sales Operations: Proven track record of supporting complex sales cycles and managing cross-functional teams
• Education: Bachelor's degree in Engineering, Business, Energy Management, or related field; MBA or advanced technical degrees are a plus.
• Travel: Frequent domestic or international travel could be required

Core Competencies

• Organizational and project management skills: Ability to juggle multiple complex projects simultaneously, creating structured workflows that ensure timely and precise execution of critical sales support tasks.
• Excellent written and verbal communication skills: Communicates complex technical and commercial information with clarity, precision, and persuasiveness, bridging communication gaps between technical, sales, and finance teams.
• Analytical & Financial Acumen: Ability to develop business cases, calculate ROI, and conduct cost-benefit analyses to demonstrate value for potential clients.
• Ability to work effectively in a fast-paced, dynamic environment: Demonstrates resilience and adaptability, maintaining high performance and composure while rapidly shifting priorities and navigating the ever-changing landscape of energy landscape.

Salary Ranges

$149,200.00 - $214,800.00