Sr. Manager, Delivery

About the Role

Total Wine & More is seeking a Senior Manager of Delivery to join our Digital team in Bethesda, MD. As the Senior Manager of Delivery, you will lead strategy, execution, and growth of same-day delivery and other digital fulfillment initiatives across 270+ retail locations.

You will manage a team and work cross-functionally with marketing, technology, store teams, and vendors to scale omni-channel programs, optimize operations, and drive profitability. Your leadership will be instrumental in enhancing customer experience, fulfillment efficiency, and business performance in a rapidly evolving retail environment. This role reports to the VP, Delivery and Marketplaces.

You will

• Build the long-term vision, roadmap, and growth strategy for Total Wine's delivery program, identifying opportunities to expand capabilities, improve performance, and enhance customer experience.
• Drive execution of the delivery strategy by translating business priorities into actionable plans, measurable goals, and cross-functional initiatives that support continued growth of the delivery business.
• Lead and influence a team of 1-2 analysts responsible for delivery performance reporting, business analysis, forecasting, and execution support.
• Align delivery program priorities with broader business objectives by partnering with Store Operations, Digital, Merchandising, Supply Chain, Finance, IT, and external vendor partners.
• Spearhead analysis of key performance indicators, customer behavior, operational trends, industry best practices, and the competitive landscape to identify risks, opportunities, and areas for improvement.
• Champion effective last-mile fulfillment and delivery strategies that optimize operational efficiency, delivery speed, cost management, service quality, and customer satisfaction.
• Drive continuous improvement across delivery operations by identifying process gaps, evaluating root causes, and implementing scalable solutions that improve the end-to-end delivery experience.
• Own and lead relationships with delivery service vendors, influencing performance outcomes, managing business reviews, and ensuring operational standards and service-level expectations are consistently met.

You will come with

• Bachelor's Degree Bachelor's degree in Business, Supply Chain, Operations Management, Analytics, or a related field preferred or equivalent years of experience
• 7-10 years retail eCommerce experience preferred
• Operations, delivery, last-mile logistics, or supply-chain management
• 3-6 years Leadership or people-management role
• Proven experience building, scaling, or optimizing delivery programs-preferably in retail, e-commerce, logistics, or high-volume fulfillment environments
• Strong analytical and forecasting skills with the ability to interpret complex data, synthesize insights, and inform strategy
• Leading teams and managing direct reports
• Strong planning, analytical and organizational skills
• Strong attention to detail and the ability to work in a multi-tasking, fast-paced environment
• Proven track record of driving expansion, growth and improvement of business programs
• Self-directed and highly driven with a strong business sense and professional presence

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Crafted for you

• We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success.
• It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing.
• That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.

• Total Wine & More considers several factors when establishing compensation.
• Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Estimated salaries determined by third parties have not been validated by Total Wine & More.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Worker Type: Regular

Pay Range

$119,250.00 - $204,400.00 Annual