Sr. Manager, Field Operations

Compensation

Chi: $125,000 - $155,000

The Senior Manager, Field Operations leads as an agent of change, providing a disciplined approach to introducing and managing change through the company. This role bridges the need for developing new models that underpin sound business decisions, including sales results, KPIs, sales effectiveness reporting, and business intelligence, with the operational execution of field strategy.

Responsibilities include compensation design, territory management, and optimizing sales productivity to drive field team effectiveness. Additionally, the role oversees the CRM support team, ensuring dedicated technical and operational support for the field sales organization.

Key Responsibilities

• Lead the tracking, analysis, and reporting of sales results and key performance indicators (KPIs).
• Develop and manage sales effectiveness reporting to provide insights into field team performance and identify areas for improvement.
• Leverage AI tools and data insights to proactively identify growth opportunities and provide actionable steps for business expansion based on sales analysis.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage and field team productivity.
• Right-size sales opportunities to improve operational workflows and overall sales force effectiveness.
• Manage a high-performing team, including Business Analysts and Associates.
• Act as a strategic partner to commercial leadership to define role design and headcount management.
• Ensure alignment between sales planning strategies and broad commercial objectives.
• Oversee and provide guidance to CRM support personnel, ensuring their activities align with field team needs and commercial objectives.
• Serve as the primary point of escalation for CRM-related support issues, ensuring timely resolution to maintain field team productivity.
• Establish best practices for CRM support, including training on system functionality, data integrity, and lead management processes.

Additional information

Qualifications - 8+ years of experience in business analytics, sales reporting, finance, management consulting, or commercial operations/strategy within the life sciences industry. - 5+ years of direct people management experience.

• Bachelor's degree in a quantitative or related field required; MBA highly desirable.
• Proven track record of translating complex analyses into clear, succinct, and executive-level presentations (data storytelling).
• Expertise in MS Products, Google Suite, SQL, and BI/data visualization tools (e.g., Tableau, Power BI).
• Proficiency in CRM platforms such as Salesforce.
• Proficiency in Alteryx for workflow creation and experience utilizing Python (or similar) for data analytics is highly desirable.
• Strong skills in process modeling, problem-solving, and stakeholder management.