Sr. Manager - Global Service Portfolio, Pharmacy Automation

Essential Duties & Responsibilities

• Define and lead the service portfolio strategy for an assigned BD platform, aligned with platform priorities, customer needs, installed base opportunities, and business growth goals.
• Own the lifecycle of service offerings, including concept development, business case creation, launch, sustainment, optimization, and retirement.
• Identify unmet customer needs and growth opportunities across the installed base of MMS Dispensing systems and translate them into differentiated aftermarket service offerings, service programs, maintenance solutions, digital capabilities, and lifecycle services.
• Partner with service operations, platform product management, commercial teams, finance, and regional stakeholders to develop and execute service portfolio roadmaps.
• Develop business cases and commercialization plans for new and enhanced service offerings, including value proposition, pricing, attach strategy, and revenue potential.
• Analyze service portfolio performance using metrics such as service revenue, margin, attach rate, renewal, utilization, and customer adoption to guide decisions and improvements.
• Evaluate market trends, competitive aftermarket service models, equipment lifecycle management practices, customer workflows, and installed-base support requirements to identify opportunities for portfolio differentiation.
• Support the creation of scalable global service offerings while partnering with regions to adapt for local market needs where appropriate.
• Partner with regional commercial, marketing, and service teams to enable effective positioning, commercialization, and adoption of the service portfolio within local markets, providing value propositions, messaging, sales enablement tools, training, and launch support to drive growth and customer value.
• Lead cross-functional governance for service portfolio decisions, ensuring alignment on priorities, trade-offs, and roadmap investments.
• Communicate service portfolio strategy, performance, risks, and recommendations to senior leadership and key stakeholders.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, Life Sciences, or a related field; MBA or advanced degree preferred.
• Typically 5-10 years of experience in service portfolio management, product management, aftermarket services, strategic marketing, or related roles supporting capital equipment, medical devices, diagnostic instruments, laboratory automation, automated dispensing systems, or healthcare technology platforms.
• Demonstrated experience managing service portfolios, aftermarket services, or service offerings associated with capital equipment or installed-base technologies, including service lifecycle management, commercialization, maintenance programs, customer support solutions, and portfolio performance optimization.
• Strong understanding of recurring service models, service contracts, digital and professional services, installed base strategy, and service business economics.
• Experience developing business cases, pricing strategies, and go-to-market approaches for service offerings.
• Ability to synthesize customer, market, operational, and financial insights into actionable portfolio recommendations.
• Proven ability to influence and align cross-functional teams in a matrixed environment, including service, sales, marketing, finance, and platform/product stakeholders.
• Demonstrated ability to work effectively in international and cross-cultural environments, collaborating across regions, functions, and diverse stakeholder groups.
• Strong analytical skills with experience using service performance metrics to drive portfolio decisions and growth actions.
• Preferred experience in regulated medical device or healthcare technology environments, particularly supporting capital equipment platforms, installed-base service businesses, field service organizations, and global aftermarket service operations.

Preferred Attributes

• MBA or advanced degree
• Strategic thinker with the ability to balance customer value, commercial performance, and operational feasibility.
• Strong business acumen with a growth mindset and understanding of recurring revenue models.
• Highly analytical, structured, and comfortable using data to make portfolio recommendations.
• Collaborative and influential, with strong stakeholder management and cross-functional leadership skills.
• Customer-focused and market-oriented, with the ability to identify unmet needs and translate them into scalable service solutions.

Additional information

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.