Sr. Manager, Health & Welfare Claims

About the role

Are you a leader who inspires others, values the details, and turns goals into results? Do you enjoy developing people and improving processes while delivering service that makes a difference? If this describes you, then we'd like to meet you!

What you'll be doing

The Senior Manager, Health & Welfare, leads department operations and develop the leaders and teams who deliver accurate, timely service to our clients and participants. You'll combine hands-on leadership with effective process management to meet department goals, strengthen accountability, and drive continuous improvement.

As the Senior Manager, you will

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
• Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
• Improve workflows to increase efficiency, reduce risk, and support consistent service.
• Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
• Ensure department processes meet requirements and company policies.
• Partner with customer service and production teams to strengthen communication and resolve service issues.
• Oversee specialized processes, operational tools, and vendor coordination while building strong relationships with colleagues and clients.

Who you are

• Educated. Bachelor degree preferred, or combination of education and experience.
• Experienced. 7-10 years of professional management experience.
• People Leader. Demonstrated success teaching, coaching and directing others, setting expectations, and managing staff.
• Analytical. You identify trends and root causes, solve problems, and turn information into practical improvements.
• Communicator. You build trusting relationships and communicate effectively with teams, peers, clients and leadership.
• Organized. You manage competing priorities, lead projects independently, and remain calm under pressure.
• Quick to Learn. You can interpret trust plans and guidelines, understand department functions, and apply basic accounting concepts.
• Technically Proficient. You're comfortable with the MS Office suite of tools including Word, Excel, PowerPoint, Outlook and SharePoint.

If hired, you can expect

• Salary range of $11,220 - $15,180 per month (dependent on experience & qualifications)
• Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Generous 401(k) plan with company base contribution and matching feature
• Paid Vacation, Sick Leave and Holidays
• Collaborative team environment