Sr Manager LMR Repair Operations, Lanham

Department Overview

Motorola Solutions' Federal Technical Center (FTC) in Lanham is dedicated to serving U.S. Federal Government customer. This repair center services two-way portable and mobile radios for all federal customers and is the only repair facility for the Apex Next product.

About the role

The Senior Manager, Product Repair Center is responsible for the strategic and operational oversight of Land Mobile Radio (LMR) repair and service activities in the Lanham, Maryland repair depot; supporting the Federal Government sector of our customer base.

This role involves managing an operating budget, managing a Motorola repair facility, directing a diverse team of technical and supporting resources, and ensuring the achievement of critical repair performance indicators (KPIs), and driving the evolution of the Lanham repair facility. The manager serves as a key escalation point for complex customer issues, policy clarification, and capacity planning.

Organizational Scope

Customers Supported: Over 500 c ustomer accounts.

Annual Volume: Approximat ely 22K rep airs annually.

Direct management of ~40 labor staff, including 3 managers and 1 individual contributor; includes Motorola employees and contractors

Responsibilities

Strategic & Operational Leadership

• Lead a team of ~40 technical and supporting resources
• Manage all key performance indicators (KPIs) for the Lanham LMR Repair organization, including On Time Delivery (OTD), Backlog, Delinquent Backlog, Turn Around Time (TAT), and Bounce Rate.
• Manage staffing levels and repair capacity to ensure customer demand and service levels are met
• Drive continuous improvement within the repair depot to maximize efficiency and technical equipment utilization
• Respond to customer escalations
• Maintain and manage CSA and ISO certifications
• Oversee supply chain and materials, including managing inventory levels for repair parts and coordinating orders to maintain operational continuity.
• Ensure that technical equipment is maintained properly to prevent downtime and disruptions in the repair processes
• Work with facilities to maintain the building

Project and Transition Management

• Lead New Product Introduction projects and associated business initiatives for the Lanham repair depot
• Direct and collaborate with cross-functional teams on the technical exchange, alignment on qualification criteria for repair processes, and the commissioning/decommissioning of testing equipment.

Financial Management

• Manage the repair facility to an operating budget
• Drive annual CapEx budget planning and prioritization

Additional Qualified Skills

• Proven financial ownership of an operating budget, with a track record of meeting cost, productivity, and margin targets
• Demonstrated success managing complex operations across multiple shifts, sites, or product lines
• Experience in ERP and repair-tracking systems (SAP, Oracle, Salesforce)
• Knowledge of ISO Certifications

Target Base Salary Range: $101,100 - $145,000

• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
• Pay within this range varies and depends on job-related knowledge, skills, and experience.
• The actual offer will be based on the individual candidate.

• #LI-MM4
• #LI-ONSITE

Basic Requirements

• Bachelor's degree in engineering, operations management, business, or a related field.
• 5+ years of leadership experience in reverse logistics and repair center operations; including leading managers and supervisors
• Must be a U.S Citizen

Travel Requirements

• Under 10%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!